Clinic Operations Lead - Patient Care & Team Oversight

Y MEDICAL & WELLNESS PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Benefits offered by this job

Competitive salary and incentives

Training and career development

Supportive and collaborative team

Job summary

Y Medical & Wellness Group of Companies’ Bukit Timah Family Clinic is seeking a Clinic Supervisor to oversee daily operations and patient-focused service delivery. Based at Level 3, Dunearn Village Mall, you will manage staff rosters, handle bookings, and ensure accurate medical records.

The role requires leadership, strong communication, and multitasking in a fast-paced healthcare environment. Mandarin/Malay skills are advantageous; 3 weekday evenings and 1 weekend shift are required.

Qualifications

• Experience managing a healthcare/clinic team is preferred.
• Familiar with clinic operations, governance, and insurance claims follow-up.
• Proficient with clinic management software and MS Office.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee day-to-day counter duties to ensure a seamless patient experience.
• Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations.
• Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care.
• Handle appointment bookings and inquiries via phone, email, and in person.
• Maintain accurate and updated patient records using clinic management software.
• Address patient concerns and provide timely, empathetic, and effective resolutions.
• Conduct regular inventory checks, manage stock levels, and place orders as needed.
• Manage staff and doctor rosters, including sourcing and scheduling of locum doctors.
• Submit government and insurance claims (e.g., Medisave, CHAS, MBS, Managed Care) accurately and in a timely manner.
• Support the clinic team by covering clinic assistant duties when required.
• Undertake other administrative or operational tasks as assigned by the management.

Skills

Staff supervision

Healthcare administration

Leadership

Communication skills

Multitasking

Tools

Clinic management software

MS Office

Job description

Y Medical & Wellness Group of Companies’ Bukit Timah Family Clinic is seeking a Clinic Supervisor to oversee daily operations and patient-focused service delivery. Based at Level 3, Dunearn Village Mall, you will manage staff rosters, handle bookings, and ensure accurate medical records.

The role requires leadership, strong communication, and multitasking in a fast-paced healthcare environment. Mandarin/Malay skills are advantageous; 3 weekday evenings and 1 weekend shift are required.