Clinic Service Associate

PRIVATE SPACE MEDICAL PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An outpatient clinic in Singapore seeks a passionate individual to handle front desk operations and patient support. Responsibilities include ensuring the clinic is service-ready, attending to patient inquiries, assisting with appointments, and managing administrative tasks. Ideal candidates should have a GCE 'O' Levels or Diploma, be proficient in computer skills, and possess strong communication abilities. Experience in healthcare is essential, and Mandarin proficiency is an advantage. Join us in delivering excellent service to our patients and clinicians.

Qualifications

• Minimum qualification: GCE 'O' Levels or Diploma in any discipline.
• Proficiency in computer skills, including internet usage and Microsoft Office (Word and Excel).
• Previous experience in a healthcare setting or customer-oriented environment is essential.

Responsibilities

• Ensure the clinic is service-ready at all times.
• Attend to patient inquiries and serve as a liaison for clinicians.
• Perform front desk duties, including appointment scheduling and billing.

Skills

Interpersonal skills

Communication skills

Computer skills

Mandarin proficiency

Education

GCE 'O' Levels or Diploma

Tools

Microsoft Office

Plato clinic management system

Job description

You are passionate about delivering excellent service to our patients and clinicians, equipped to support the day-to-day operations of a specialist outpatient clinic, and committed to executing our work plans, best practices, and processes.

Description

• You will be responsible for ensuring our clinic is service-ready at all times.
• You will attend to patient inquiries by providing timely and accurate information. Additionally, act as the point of contact for our clinicians and as a liaison to patients.
• Perform front desk duties, including assisting patients with appointment scheduling, registration, billing, dispensing medication, and payment collection.
• You will support in the daily management of our TPAs
• You will support the Clinic Manager with administrative tasks, such as handling insurance claims, maintaining and restocking inventory/supplies (including stock counts), keeping our clinic premises in good order, and other operational or administrative duties as needed.
• Actively participate in process improvement projects.

Requirements

• Minimum qualification: GCE 'O' Levels or Diploma in any discipline.
• Proficiency in computer skills, including internet usage, email, and Microsoft Office (Word and Excel). Knowledge of the Plato clinic management system is an advantage.
• Previous experience in a healthcare setting or customer-oriented environment is essential.
• Strong communication and interpersonal skills.
• Proficiency in Mandarin is an advantage, as the role involves interacting with and supporting both local and foreign patients who speak only Mandarin.
• Ability to prioritize and manage multiple tasks as directed by healthcare professionals.