Clinic Assistant (One-North/Tiong Bahru/Bedok)

VIGNE GROUP PTE. LTD.; Singapore; Presencial; SGD 24.000 - 36.000; Jornada completa

Descripción de la vacante

VIGNE GROUP PTE. LTD. is seeking a Clinic Ambassador / Clinic Assistant to deliver efficient, professional, patient-centered service while supporting daily clinic operations.

You will handle front desk tasks, basic patient care, triage, medication readiness, insurance submissions, and busy administrative duties, ensuring a high standard of patient experience across clinics in Singapore. Candidates with English proficiency and a patient-friendly attitude are encouraged.

Formación

• Minimum GCE O-Level qualification.
• Experience in clinic, healthcare, medical, or customer service environment preferred.
• Strong communication, pleasant and patient-oriented attitude.
• Ability to work independently and in a team.

Responsabilidades

• Register patients at the front counter and provide queue numbers.
• Perform patient triage, take vital signs and health declarations.
• Prepare and dispense medications according to doctor’s instructions.
• Process charges for medical items and supplies used by patients.
• Assist doctors with minor procedures.
• Attend to patient enquiries and phone calls courteously.
• Process insurance and eClaims submissions (TPA, CHAS, CDMP, Medisave).
• Monitor stock levels and assist with ordering basic medications and supplies.
• Perform general administrative duties as assigned.
• Adhere to clinic policies and patient confidentiality.

Conocimientos

Patient care

Communication skills

Multitasking

Teamwork

English proficiency

Educación

GCE O-Level or equivalent

Descripción del empleo

Clinic Ambassador / Clinic Assistant

The Clinic Ambassador / Clinic Assistant is responsible for providing efficient, professional and patient-centred service while supporting the clinic’s daily operations. The role requires the ability to provide basic patient care, assist doctors and ensure a consistently high level of service standards for all patients.

Location: One-North / Tiong Bahru / Bedok

Work Days: 5.5 working days, office hours, able to travel to different clinics if required.

Key Responsibilities

• Register patients at the front counter and provide queue numbers.
• Perform patient triage, including taking vital signs, completing health declarations and carrying out safe-entry procedures where required.
• Prepare and dispense medications according to the doctor’s instructions and clinic protocols.
• Process charges for medical items and supplies used by patients.
• Assist doctors with patient’s minor procedures.
• Attend to patient enquiries and telephone calls courteously and efficiently.
• Process online submissions for TPA insurance schemes and eClaims, CHAS, CDMP and Medisave claims.
• Monitor stock levels and assist with ordering basic medications, medical supplies and stationery.
• Perform general administrative duties and other tasks as assigned by the supervisor or management.
• Adhere to clinic policies, standard operating procedures and patient confidentiality requirements.

Requirements

• Minimum GCE N/O-Level qualification or equivalent.
• Previous experience in a clinic, healthcare, medical or customer service environment is preferred.
• Good communication and interpersonal skills with a pleasant, caring and patient-oriented attitude.
• Able to communicate effectively in English; additional languages such as Mandarin or other local languages would be an advantage.
• Able to handle patients’ enquiries and phone calls in a professional and tactful manner.
• Able to work well independently as well as in a team.
• Organised, responsible, meticulous and able to multitask in a busy clinic environment.
• Willing to learn and assist with basic clinical procedures, medication dispensing and administrative duties.
• Able to maintain patient confidentiality and follow clinic policies and procedures.
• Good customer service skills with a strong focus on patient experience and service standards.
• Relevant healthcare certifications or experience in first aid, CPR, phlebotomy or basic clinical skills would be an advantage.
• Candidates with no prior clinic experience but a positive attitude and willingness to learn may also be considered.