Full Time Clinic Assistant

ETERN MEDICAL PUNGGOL SUMANG PTE. LTD.; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

ETERN MEDICAL PUNGGOL SUMANG PTE. LTD. is seeking a Clinic Support Assistant to help manage daily clinic operations and patient care in Singapore. You will triage patients, assist doctors, dispense medications, and handle billing transactions to ensure smooth service delivery.

The role requires liaising with patients and team members, maintaining accurate records, and supporting administrative duties. A positive attitude and customer-focused service are essential for this team-driven environment.

Qualifications

• Minimum GCE O-level, NITEC, Higher NITEC, or Diploma in any discipline.
• Experience in sales or customer service to enhance patient interaction.
• Residence in the northeast area for convenient commuting.
• Good command of spoken English to communicate effectively with patients and team members.
• Ability to speak additional languages or dialects to support communication with diverse patient groups.

Responsibilities

• Triage patients and register health declarations to ensure accurate records.
• Dispense medication and collect payments to support patient treatment.
• Explain medical and health screening packages clearly to patients.
• Arrange and book appointments for follow-ups and vaccinations.
• Assist doctors by chaperoning patients and supporting minor procedures.
• Perform administrative duties to maintain clinic workflow and documentation.
• Process billing transactions, including HSG, CHAS, and Medisave payments.
• Submit daily electronic insurance Managed Care claims for reimbursement.
• Manage medication inventory by topping up stock and stocktaking.
• Maintain cleanliness and housekeeping of clinic facilities.

Skills

Customer service

Sales experience

IT proficiency

Education

GCE O-level / NITEC / Higher NITEC / Diploma

Tools

Clinic Assist

Managed Care portals

Billing systems

Job description

ur work environment includes:

• Learning & Growth opportunities through Training and Development
• Dental, medical and Wellness programs
• 13-month AWS plus variable bonus
• Performance incentives and team incentives
• Staff welfare and benefits, birthday celebrations
• Team building events and Dinner events

Job Summary

You will support clinic operations by triaging patients, managing appointments, assisting doctors with procedures, dispensing medication, and handling billing transactions to ensure smooth and efficient patient care.

Responsibilities

• Triage patients and register their health declarations to ensure accurate patient records and prioritisation
• Dispense medication and collect payments accurately to support patient treatment
• Explain medical and health screening packages clearly to patients to help them make informed decisions
• Arrange and book appointments for follow-up treatments and vaccinations to maintain patient care continuity
• Assist doctors by chaperoning patients and supporting minor and swab procedures to facilitate clinical operations
• Perform assigned administrative duties to maintain clinic workflow and documentation
• Process billing transactions, including Healthier SG (HSG), CHAS, and Medisave payments, to ensure correct patient billing
• Submit daily electronic insurance Managed Care claims to support timely reimbursement
• Manage medication inventory by topping up stock and assisting in stocktaking to maintain adequate supplies
• Maintain the cleanliness and housekeeping of clinic facilities to provide a safe and welcoming environment

Required competencies and certifications

• Basic IT proficiency to operate Clinic Assist and Managed Care portals for patient and billing management
• Ability to commit to full-time work up to 44 hours per week, including 3 night shifts and 1 weekend shift

Preferred competencies and qualifications

• Minimum GCE O-level, NITEC, Higher NITEC, or Diploma in any discipline
• Experience in sales or customer service to enhance patient interaction
• Residence in the northeast area for convenient commuting
• Good command of spoken English to communicate effectively with patients and team members
• Ability to speak additional languages or dialects to support communication with diverse patient groups
• Positive learning attitude and passion for customer service to contribute to a supportive clinic environment