Clinic Assistant

A FAMILY MEDICINE CLINIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A FAMILY MEDICINE CLINIC PTE. LTD. in Singapore is seeking a Clinic Assistant who will report to the Clinic Manager. This role involves ensuring the clinic's readiness, registering patients, assisting clinicians, and managing administrative tasks.

The ideal candidate must be able to work shifts, possess good communication skills, and ideally have experience in hospitality or healthcare. Training will be provided, and familiarity with clinic management systems is a plus.

Qualifications

• Able to work shifts and on weekends, evenings, and Public Holidays.
• Experience in hospitality or healthcare industry preferred.
• Team player with good interpersonal and communication skills.
• Technology-savvy and computer-literate.

Responsibilities

• Ensure the clinic is ready prior to start of the clinic shift.
• Register patients and check eligibility for benefits.
• Assist the clinician in minor procedures and taking patient vitals.
• Follow up on administrative tasks in a timely manner.
• Liaise with vendors for collection of samples.

Skills

Customer service skills

Interpersonal skills

Communication skills

Ability to work in shifts

Technology literacy

Language skills

Job description

Clinic Assistant

This role reports to the Clinic Manager of the practice. We are looking for positions in South, West and East of Singapore.

Job Description

• Ensure that the clinic is in working order prior to start of clinic shift
• Ensure that opening balance of petty cash is accurate and working order of POS systems
• Top up consumables in Doctor's/treatment room
• Register patients and checking of eligibility with government and corporate benefits
• Updating TPA benefits in CMS to ease post consult and payment process
• Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient
• Assist the clinician in minor procedures/Chaperoning
• Perform minor procedures (e.g. ECG) and taking of patient’s vitals and to update in CMS
• Assist patients in making follow up appointments and scheduling of visits
• Washing of medical devices and equipment’s and performing sterilization (autoclave)
• Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient portal / clinic management system
• Perform administrative duties such as daily fridge temperature recording, sharp box disposal and attendance tracking.
• Replenishment of medications and consumables as required
• Closing of shift, including tallying of daily takings against payment mode
• Perform timely claims (e.g. HSG, CHAS, Medisave, TPA)
• General housekeeping of the clinic
• Attending to inbound enquiries from patients via various channels (WhatsApp, phone, e-mails)
• Follow up on administrative processes in a timely manner (benefits check and referrals)
• Tracking and releasing of patient reports
• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
• Ensure all medical devices are in working order daily.
• Other duties assigned by Clinic Manager and Clinic Lead Doctor.

Requirements

• Able to work shifts and on weekends, evenings and Public Holidays.
• Cross deployment to neighboring clinics on an as-needed basis
• Training will be provided
• Relevant experience in hospitality or healthcare industry is preferred
• Ability to speak multiple languages will be advantageous
• Team player, good interpersonal and communication skills
• Familiarity with various clinic management systems is a plus
• Technology Savvy and computer-literate