Full Time Clinic Assistant (One-North/Tiong Bahru, walkable from MRT)

VIGNE GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

VIGNE GROUP PTE. LTD. is hiring a Clinic Ambassador / Clinic Assistant to deliver efficient, patient-centred service while supporting daily clinic operations at One-North & Tiong Bahru.

You will register patients, assist with triage, prepare and dispense medications per doctor instructions, handle insurance submissions and provide friendly care.

The role requires good English, ability to multitask, and willingness to learn basic clinical procedures, with 5.5 working days and office hours.

Qualifications

• Minimum GCE N/O-Level qualification or equivalent.
• Experience in clinic/healthcare or customer service preferred.
• Excellent English communication and interpersonal skills.
• Able to work independently and in a team.
• Willing to learn basic clinical procedures and admin duties.
• Maintain patient confidentiality and high service standards.

Responsibilities

• Register patients at front counter and issue queue numbers.
• Perform patient triage including vital signs and safety checks.
• Prepare and dispense medications per doctor’s instructions.
• Process charges for medical items and supplies.
• Assist doctors with minor procedures.
• Attend to patient enquiries and phone calls courteously.
• Process insurance and claims submissions (TPA, CHAS, Medisave).
• Monitor stock levels and assist with orders for meds and supplies.
• Perform general admin duties.
• Adhere to clinic policies and patient confidentiality.

Skills

Patient care

Communication skills

Teamwork

Multitasking

Confidentiality

Education

GCE N/O-Level

Job description

Clinic Ambassador / Clinic Assistant

The Clinic Ambassador / Clinic Assistant is responsible for providing efficient, professional and patient-centred service while supporting the clinic’s daily operations. The role requires the ability to provide basic patient care, assist doctors and ensure a consistently high level of service standards for all patients.

Location: One-North & Tiong Bahru (walkable from MRT)

Work Days: 5.5 working days, office hours.

Key Responsibilities

• Register patients at the front counter and provide queue numbers.


• Perform patient triage, including taking vital signs, completing health declarations and carrying out safe-entry procedures where required.


• Prepare and dispense medications according to the doctor’s instructions and clinic protocols.


• Process charges for medical items and supplies used by patients.


• Assist doctors with patient’s minor procedures.


• Attend to patient enquiries and telephone calls courteously and efficiently.


• Process online submissions for TPA insurance schemes and eClaims, CHAS, CDMP and Medisave claims.


• Monitor stock levels and assist with ordering basic medications, medical supplies and stationery.


• Perform general administrative duties and other tasks as assigned by the supervisor or management.


• Adhere to clinic policies, standard operating procedures and patient confidentiality requirements.

Requirements:

• Minimum GCE N/O-Level qualification or equivalent.


• Previous experience in a clinic, healthcare, medical or customer service environment is preferred.


• Good communication and interpersonal skills with a pleasant, caring and patient-oriented attitude.


• Able to communicate effectively in English; additional languages such as Mandarin or other local languages would be an advantage.


• Able to handle patients’ enquiries and phone calls in a professional and tactful manner.


• Able to work well independently as well as in a team.


• Organised, responsible, meticulous and able to multitask in a busy clinic environment.


• Willing to learn and assist with basic clinical procedures, medication dispensing and administrative duties.


• Able to maintain patient confidentiality and follow clinic policies and procedures.


• Good customer service skills with a strong focus on patient experience and service standards.


• Relevant healthcare certifications or experience in first aid, CPR, phlebotomy or basic clinical skills would be an advantage.


• Candidates with no prior clinic experience but a positive attitude and willingness to learn may also be considered.