Clinic Assistant

nanyang surgery; Singapore; On-site; SGD 30,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Job summary

Nanyang Surgery in Singapore is seeking a frontline patient services assistant to support patient registration, eligibility checks, and administrative tasks in our clinic. You will ensure equipment readiness, manage appointments, and respond to inquiries via phone, WhatsApp, and email.

The role involves handling claims, basic clinical support, and assisting doctors during procedures. GCE N Level and experience in healthcare or customer service are preferred; weekday nights/weekends work may be

Qualifications

• GCE N Level qualification or equivalent.
• Experience in healthcare, hospitality, or customer service is preferred.
• Comfortable using computer systems and clinic software.

Responsibilities

• Register patients and verify eligibility for government schemes and corporate benefits.
• Dispense medications accurately and provide correct dosage and instructions.
• Assist with appointment scheduling and follow-up visits; handle patient inquiries via phone/WhatsApp/email.

Skills

Multilingual

Strong communication

Tech savvy

Teamwork

Independent work

Education

GCE 'N' Level

Job description

Key Responsibilities

1. Patient Registration & Frontline Operations

• Ensure the clinic, medical devices and clinic equipment are in working order prior to the start of the shift.

• Register patients and verify eligibility for government schemes and corporate benefits.

• Update Third-Party Administrator (TPA) benefits in the clinic management system (CMS).

• Dispense medications accurately, ensuring the correct medication, dosage, quantity, and administration instructions are provided to the right patient.

• Assist patients with appointment scheduling and follow-up visits.

• Attend to patient enquiries via phone, WhatsApp, and email.

2. Administrative & Operational Support

• Manage petty cash opening balances and ensure POS systems are functioning properly.

• Prepare, print, scan, and upload medical forms, referrals, laboratory, and radiology documents into the patient portal/CMS.

• Maintain proper filing, documentation, and attendance records.

• Process claims promptly (e.g. CHAS, HSG, Medisave, TPA claims).

• Perform end-of-day closing duties, including reconciliation of daily takings.

• Monitor clinic operations, including housekeeping and equipment maintenance.

• Track and release patient reports in a timely manner.

• Liaise with external vendors such as laboratories and radiology providers.

• Carry out any other duties assigned by the Doctor.

3. Clinical Support

• Replenish medications, consumables, and treatment room supplies.

• Assist Doctor during procedures, provide chaperoning.

• Perform basic clinical procedures such as ECGs and recording patients’ vital signs.

• Clean, sterilise, and maintain medical instruments and equipment.

Ideal Candidate Profile

• Able to work on weekday nights/ weekends.

• Minimum GCE “N” Level qualifications.

• Prior experience in healthcare, hospitality, or customer service environment is preferred.

• Comfortable with technology and computer systems.

• Strong interpersonal, communication, and organisational skills.

• Able to work independently.

• Proficiency in multiple languages is an advantage.

Salary will commensurate with qualifications and relevant experience.

Up to $3,000.00 per month

Benefits:

• Employee discount

Work Location: In person
Hougang/ Tampines