Clinic Assistant

OXYHEALTH PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

OXYHEALTH PTE. LTD. in Singapore seeks a patient-facing Healthcare Support staff to handle front desk, admin and clinical support tasks in a busy clinic.

You will register patients, verify eligibility for government schemes, update the CMS, assist with appointments, and support clinicians with ECGs and measurements, while ensuring accurate data entry and liaison with labs.

Qualifications

• Customer-facing role experience in healthcare, hospitality, or customer service.
• Strong interpersonal and communication skills.
• Comfortable with technology and computer systems.

Responsibilities

• Register patients and verify eligibility for government schemes and corporate benefits.
• Dispense medications accurately and provide administration instructions to patients.
• Perform administrative tasks in CMS/EMR, including data entry and document uploads.
• Assist with appointment scheduling and patient follow-up.
• Handle inquiries via phone, WhatsApp, and email.
• Support clinical staff during procedures and basic vital signs measurements.
• Maintain documentation, filing, and attendance records.
• Liaise with labs and radiology providers.
• Perform end-of-day closing and daily takings reconciliation.

Skills

Customer service

Interpersonal skills

Communication

Organisational skills

Tech-savvy

Education

GCE N Level

Tools

SGiMED

Job description

Key Responsibilities

1. Patient Registration & Frontline Operations

• Ensure the clinic, medical devices and clinic equipment are in working order prior to the start of the shift.
• Register patients and verify eligibility for government schemes and corporate benefits.
• Update Third-Party Administrator (TPA) benefits in the clinic management system (CMS).
• Dispense medications accurately, ensuring the correct medication, dosage, quantity, and administration instructions are provided to the right patient.
• Assist patients with appointment scheduling and follow-up visits.
• Attend to patient enquiries via phone, WhatsApp, and email.
  

2. Administrative & Operational Support

• Manage petty cash opening balances and ensure POS systems are functioning properly.
• Perform accurate data entry into Electronic Medical Record (EMR) systems.
• Prepare, print, scan, and upload medical forms, referrals, laboratory, and radiology documents into the patient portal/CMS.
• Maintain proper filing, documentation, and attendance records.
• Process claims promptly (e.g. CHAS, HSG, Medisave, TPA claims).
• Perform end-of-day closing duties, including reconciliation of daily takings.
• Monitor clinic operations, including fridge temperature logs, sharp box disposal, housekeeping, and equipment maintenance.
• Track and release patient reports in a timely manner.
• Liaise with external vendors such as laboratories and radiology providers.
• Carry out any other duties assigned by the Doctor.

3. Clinical Support

• Replenish medications, consumables, and treatment room supplies.
• Assist clinicians during procedures, provide chaperoning.
• Perform basic clinical procedures such as ECGs and recording patients’ vital signs.
• Clean, sterilise, and maintain medical instruments and equipment

Ideal Candidate Profile

• Able to work on weekends
• Minimum GCE “N” Level qualifications.
• Prior experience in healthcare, hospitality, or customer service environments is preferred.
• Familiarity with SGiMED is advantageous.
• Comfortable with technology and computer systems.
• Strong interpersonal, communication, and organisational skills.
• Able to work independently.
• Proficiency in multiple languages is an advantage.
• Salary will be commensurate with qualifications and relevant experience.