Client Success & Operations Coordinator

ModusLink Pte Ltd; Singapore; Vor Ort; SGD 42.000 - 58.000; Vollzeit

Zusammenfassung

ModusLink Pte Ltd is seeking a proactive Client Account Coordinator to ensure high-quality service delivery for key clients in Singapore. You will coordinate daily business requirements, respond to inquiries, and collaborate with cross-functional teams to meet operational needs and drive continuous process improvements.

In this role, you will analyze client data, communicate effectively with stakeholders, and deliver regular reports to management and clients.

Qualifikationen

• Bachelor-level or diploma in a related field with strong written and verbal communication skills.
• Minimum 3 years of client account management experience.
• Ability to interpret large data sets and derive actionable insights.
• Proactive, proactive in issue resolution and process improvements.

Aufgaben

• Coordinate daily client requirements to ensure high service levels.
• Respond to client inquiries on order status, quotes, and shipping details.
• Advise on delivery schedules and inventory availability.
• Proactively follow up to resolve issues and maintain customer satisfaction.
• Collaborate with cross-functional teams to meet client needs and manage expectations.
• Prepare and deliver weekly and monthly business reports to management and clients.

Kenntnisse

Client management

Cross-functional collaboration

Analytical thinking

Negotiation

Communication

Data handling

Ausbildung

Diploma in Supply Chain/Logistics/Business

Jobbeschreibung

ModusLink Pte Ltd is seeking a proactive Client Account Coordinator to ensure high-quality service delivery for key clients in Singapore. You will coordinate daily business requirements, respond to inquiries, and collaborate with cross-functional teams to meet operational needs and drive continuous process improvements.

In this role, you will analyze client data, communicate effectively with stakeholders, and deliver regular reports to management and clients.