Client Success & Accounts Coordinator

Fullerton Health; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Fullerton Health is seeking an Account Management professional to provide comprehensive administration support for a portfolio of corporate clients in Singapore. The role involves data entry, client communications, and coordinating with internal teams to resolve issues and deliver service excellence.

You will prepare regular client reports, assist with contract renewals and upselling opportunities, and ensure proper documentation such as service agreements is maintained.

Qualifications

• Diploma or degree in a relevant discipline with 1-2 years of working experience.
• Medical insurance knowledge is an added advantage.
• Prior client servicing experience is an added advantage.
• Detailed-oriented and able to handle complex data in MS Excel.
• Self-motivated and able to work independently as part of a team.
• Strong communication and interpersonal skills.

Responsibilities

• Manage a portfolio of Corporate Clients and provide administration support.
• Data entry and maintenance of Corporate Client database.
• Prepare monthly/ad-hoc client reports.
• Handle client enquiries via calls and emails and coordinate with internal stakeholders.
• Assist with contract renewals and upsell of services.
• Draft service agreements, client handbook, decks, etc.

Skills

Client servicing

Communication

MS Excel proficiency

Independent worker

Education

Diploma/ Degree in relevant discipline

Tools

MS Excel

CRM systems

Job description

Fullerton Health is seeking an Account Management professional to provide comprehensive administration support for a portfolio of corporate clients in Singapore. The role involves data entry, client communications, and coordinating with internal teams to resolve issues and deliver service excellence.

You will prepare regular client reports, assist with contract renewals and upselling opportunities, and ensure proper documentation such as service agreements is maintained.