Service Operations Coordinator

PERSONNEL LINK JOBHUB PTE. LTD.; Singapore; On-site; SGD 22,000 - 37,000; Full time

Job summary

Personnel Link JobHub Pte. Ltd. in Singapore seeks an Admin/Coordinator to manage daily calls and emails, and to log and delegate service requests through our CRM. The role includes monitoring escalated cases and ensuring timely actions are taken.

You will administer and maintain service operations and support service contract administration, with Monday to Friday office hours. Prior experience in customer service or sales administration is preferred.

Qualifications

• Experience in service coordination or sales administration.

Responsibilities

• Handle daily incoming calls and emails.
• Log and delegate service calls to technicians via the CRM system.
• Monitor and follow up on escalated service cases, ensuring timely resolution.
• Administer and maintain service operations.
• Support service contract administration.

Skills

Customer service experience

Education

GCE O Level

Job description

Personnel Link JobHub Pte. Ltd. in Singapore seeks an Admin/Coordinator to manage daily calls and emails, and to log and delegate service requests through our CRM. The role includes monitoring escalated cases and ensuring timely actions are taken.

You will administer and maintain service operations and support service contract administration, with Monday to Friday office hours. Prior experience in customer service or sales administration is preferred.