Client Success Manager - Childcare Concierge

AUNTY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A childcare platform in Singapore is seeking a Customer Service Manager to build relationships with families and manage coordination with nannies. The role requires a blend of client service, operations, and sales skills. The ideal candidate is a strong communicator, proactive, and experienced in client servicing or operations. You'll ensure smooth service delivery and drive growth in our nanny services. This is an opportunity to contribute to a fast-growing startup redefining childcare.

Qualifications

• Strong communicator with a warm and professional demeanor.
• Sales-minded with a focus on service excellence.
• Resourceful, proactive, and highly organized.
• Enjoys working with people and solving problems.

Responsibilities

• Understand childcare needs and educate clients on services.
• Coordinate with sitters and manage trial sessions or bookings.
• Provide timely replacements when sitters are unavailable.
• Manage client accounts and ensure ongoing satisfaction.
• Convert enquiries to confirmed bookings and drive renewals.
• Identify upselling opportunities to grow client values.
• Support operational tasks to enhance service delivery.
• Collaborate with the team to improve client experience.

Skills

Strong communication

Sales-mindedness

Proactivity

Problem-solving

Service excellence

Job description

A childcare platform in Singapore is seeking a Customer Service Manager to build relationships with families and manage coordination with nannies. The role requires a blend of client service, operations, and sales skills. The ideal candidate is a strong communicator, proactive, and experienced in client servicing or operations. You'll ensure smooth service delivery and drive growth in our nanny services. This is an opportunity to contribute to a fast-growing startup redefining childcare.