Client Success Manager

Lockton; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading insurance consulting firm in Singapore is seeking a Client Success Manager to ensure successful rollout and ongoing enhancement of their client platform. This role requires strong project management skills, excellent communication, and a focus on client engagement. The ideal candidate will have over 4 years of experience in SaaS implementations and the ability to manage multiple projects simultaneously.

Qualifications

• 4+ years’ experience in Project Management, ideally within SaaS or platform rollouts.
• PMP or PRINCE2 certification is an advantage but not mandatory.
• Strong track record in delivering client rollouts or onboarding projects.

Responsibilities

• Act as a LocktonConnect platform SME, providing guidance and support to clients.
• Lead project management activities across client rollouts and onboarding programs.
• Manage end-to-end client onboarding process, ensuring timely delivery.

Skills

Project Management

Client Engagement

Communication

Stakeholder Management

SaaS Implementations

Education

Bachelor’s degree in related fields

Job description

Job Purpose

We are seeking a Client Success Manager / Platform Subject Matter Expert (SME) to support the rollout, adoption, and ongoing enhancement of LocktonConnect, our core client platform. Acting as a bridge between Teambase and our client, this role will combine platform expertise, project management, and client engagement to ensure successful delivery and long-term success.

Job Description, Key Tasks and Measurements

• Act as a LocktonConnect platform SME, providing guidance, training, documentation and support to clients and stakeholders.
• Lead project management activities across client rollouts, onboarding, and adoption programs.
• Work closely with users to gather and document requirements. Analyze requirements to ensure they are clear, complete and feasible.
• Manage end-to-end client onboarding process, ensuring smooth and timely delivery.
• Oversee release management, ensuring platform updates are communicated, managed and adopted effectively.
• Support users’ testing and troubleshooting to ensure system meets agreed requirements.
• Collaborate with client teams to gather feedback, identify opportunities for improvement, and influence platform enhancements.
• Build strong relationships with stakeholders, ensuring client satisfaction and long-term engagement.

Qualification and Experience

• Bachelor’s degree in related fields such as business administration.
• 4+ years’ experience in Project Management, ideally within SaaS or platform rollouts.
• PMP or PRINCE2 or similar project management qualification is an advantage but not mandatory.
• Strong track record in delivering SaaS implementations, client rollouts, or onboarding projects.
• Excellent communication and stakeholder management skills, with the ability to translate technical details into business outcomes.
• Ability to balance user needs with technical constraints.
• Organised, detail-oriented, and able to manage multiple projects simultaneously.
• Knowledge of insurance or InsurTech is an advantage but not essential.