Client Services Officer

Mirxes; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A molecular diagnostic company in Singapore is seeking a Client Service Officer for a 6-month maternity cover contract. The role involves providing administrative and client service support within a laboratory environment. Ideal candidates will have a minimum Diploma in Life Sciences and prior experience in healthcare or client service, along with excellent communication skills. This position requires a detail-oriented individual capable of managing inquiries and fostering long-term client relationships.

Qualifications

• Prior experience in healthcare, life sciences, client service, or administration, preferably in a laboratory environment.
• Excellent communication and interpersonal skills with an empathetic, professional approach.
• Ability to work independently while collaborating effectively with a team.

Responsibilities

• Serve as the primary point of communication between the company and clients.
• Ensure compliance with company policies and healthcare regulations.
• Address client complaints or concerns promptly and professionally.

Skills

Excellent verbal and written communication skills

Proficiency in MS Office

Strong problem-solving abilities

Detail-oriented

Organizational and time management skills

Education

Minimum Diploma in Life sciences or equivalent

Job description

Mirxes is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA‑powered diagnostic tests.

Job Location: Matrix (onsite)

Job Summary

This is a 6 months maternity cover contract role for a Client Service Officer that will provide administrative and client service support in a laboratory‑based environment.

We are looking for someone who is comfortable with a 4 weekdays and 1 Saturday work arrangement.

Roles and Responsibilities

• Serve as the primary point of communication between the company and clients throughout the entire client lifecycle, from onboarding to post‑service support.
• Contribute to a positive client experience and foster long‑term relationships, proactively seeking feedback for service improvements.
• Ensure compliance with company policies, healthcare regulations, service standards, and requirements.
• Safeguard patient confidentiality and privacy in accordance with PDPA requirements.
• Manage first‑level inquiries, primarily through hotline calls, emails, and webchat. Respond promptly and professionally to client inquiries.
• Understand client needs and provide accurate, timely, and satisfactory resolutions to their questions and concerns.
• Liaise and coordinate with internal departments to ensure smooth communication and efficient service delivery.
• Arrange and coordinate with local and overseas courier service providers to ensure timely and secure transport of clinical specimens.
• Coordinate and ensure new client account is created accurately.
• Clarify and notify clients of matters as required by the company, including sample discrepancies, incomplete orders, pending submissions, rejections, cancellations, and appeals.
• Assist with the delivery of clinical results in accordance with laboratory protocols and privacy regulations.
• Address and resolve client complaints or concerns promptly and professionally, aiming for first‑contact resolution. Escalate complex issues to relevant departments or management as needed.
• Supports operational logistics for clinical projects conducted at off‑site collection points.
• Accurately update and maintain patient and client information in the company’s database.
• Perform general administrative duties related to Client Service.

Desired Skills and Competencies

• Minimum Diploma in Life sciences or equivalent
• Prior experience in healthcare, life sciences, client service, or administration, preferably in a laboratory environment.
• Excellent verbal and written communication skills in English.
• Proficiency in MS Office and comfortable using digital tools for client management.
• Excellent communication and interpersonal skills with an empathetic, professional approach.
• Strong problem‑solving abilities with a proactive mindset.
• Detail‑oriented, meticulous, and systematic in administrative and client service tasks.
• Strong organizational and time management skills; able to multitask efficiently in a fast‑paced environment.
• Ability to work independently while collaborating effectively with a team.

There is no sponsorship of work pass/visa provided for this role.

This position is based in Singapore.

We appreciate your interest in the above‑mentioned position, however, only shortlisted candidates will be contacted.