Client Services Coordinator

MUS.ZA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium services provider in Singapore seeks a professional Client Services Coordinator to enhance boutique operations. You will be responsible for maintaining client relationships, coordinating orders, and assisting with events and general administration. The ideal candidate has strong organisational skills, professional communication abilities, and is detail-oriented. Previous experience in retail or luxury customer service is advantageous. This role requires a 5-day work week, ensuring a premium client experience.

Qualifications

• Strong organisational and administrative skills.
• Good computer literacy including Excel/Sheets, POS, email, and CRM.
• Professional communication and client service skills.
• Detail-oriented with multitasking ability.
• Prior retail or customer-service experience is a plus.

Responsibilities

• Maintain strong client relationships through follow-ups and support.
• Coordinate orders, repairs, and workshop updates.
• Assist with events and personalised client communications.
• Support sales and stock administration including invoicing.
• Handle general administrative tasks including documentation.

Skills

Organisational skills

Client service skills

Computer literacy

Multitasking

Tools

Excel

CRM systems

POS systems

Job description

We are seeking a professional and organised Client Services Coordinator to support our boutique operations. You will assist with client follow-ups, order coordination, stock management, events, and general administrative tasks, ensuring a seamless and premium client experience.

Key Responsibilities

• Maintain strong client relationships through follow-ups, thank-you messages, and appointment support
• Coordinate orders, repairs, and workshop updates
• Assist with events, invitations, and personalised client communications
• Support sales and stock administration, including invoicing and inventory updates
• Handle general administrative tasks, including documentation and CRM updates

Requirements

• Strong organisational and administrative skills
• Good computer literacy (Excel/Sheets, POS, email, CRM)
• Professional communication and client service skills
• Detail-oriented and able to multitask
• Prior retail, luxury, or customer-service experience is a plus

Location: Raffles Hotel Arcade

Working Days: 5 Day work week, 9.45am – 7:30pm