Client Service Manager

TELE-CENTRE SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading contact center firm in Singapore seeks an experienced Project Manager to oversee client accounts and ensure operational excellence. The ideal candidate will have a degree and at least five years of experience in the contact center industry, particularly with government projects. Responsibilities include managing KPIs, developing sales strategies, and maintaining client relationships. Interested candidates should be enthusiastic and ready to make a positive impact on customers. Competitive salary offered.

Qualifications

• Minimum five years of experience in the contact center industry, ideally with government projects.
• COPC certification or equivalent preferred.
• Proficient in preparing management reports.

Responsibilities

• Manage sales and relationships with clients, ensuring KPIs are met.
• Own and oversee entire assigned projects and collaborate closely with partners.
• Secure new business and grow existing accounts.

Skills

Project management

Client relationship management

Business development

Performance management

Understanding of contact centre operations

Education

Degree in a relevant field

Tools

Microsoft Office

Job description

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [e-mail]

We regret that only shortlisted candidates will be notified.