Client Service Intmd Analyst (Officer)

Citigroup Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A major global financial services provider in Singapore is seeking a Client Service Intermediate Analyst to perform risk assessments and manage compliance-related tasks. This role requires strong analytical skills and communication abilities. The ideal candidate will have 3-5 years of relevant experience, proficiency in data analysis, and a Bachelor's degree. Responsibilities include investigating escalated cases, providing trend analysis, and ensuring the accuracy of risk assessments. A good understanding of Wealth products is advantageous.

Benefits

Access to telehealth options

Confidential counseling

Financial well-being programs

Qualifications

• 3-5 years relevant experience.
• Good understanding of Wealth products will be an added advantage.

Responsibilities

• Perform investigation of escalated cases with potential regulatory breach.
• Provide monthly update of surveillance outcome, including trend analysis.
• Analyze risks as per policy requirements, interpreting data and making recommendations.
• Monitor control breaches and contribute to disseminating lessons learned.

Skills

Strong organizational and time-management skills

Strong verbal and written communication skills

Ability to problem-solve and analyze data

Attention to detail

Proficient in Microsoft Office with emphasis on MS Excel

Education

Bachelor's/University degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients—whether they be consumers, corporations, governments or institutions—to help them meet their biggest opportunities and face the world’s toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well‑being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry‑leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Client Service Intmd Analyst is a developing professional role. Delegating the majority of problems independently and having some latitude to solve complex issues, the analyst integrates in‑depth specialty area knowledge with a solid understanding of industry standards and practices. The role requires a good understanding of how the team and area integrate with others to accomplish the objectives of the sub‑function / job family. The analyst applies analytical thinking and knowledge of data analysis tools and methodologies, paying close attention to detail when making judgments and recommendations based on factual information. Typical responsibilities include dealing with variable issues that may have broad business impact, interpreting data and results with professional judgment, breaking down information systematically for communication, and exchanging complex or sensitive information with diplomacy. The analyst has a moderate but direct impact through close contact with the business’s core activities, and the quality and timeliness of delivered service affects the effectiveness of both the analyst’s own team and other closely related teams.

Responsibilities

• Performs investigation of escalated cases with potential SPR, regulatory or policy breach.
• Performs sanity checks on regulatory reportable surveillance samples requirement, surveillance outcome and misconduct reporting.
• Provides monthly update of surveillance outcome, including trend analysis.
• Applies knowledge to conduct risk and control assessments, including evaluating business changes in accordance with established standards; interprets data and makes recommendations.
• Identifies root causes of issues through research and interpretation of information and formulates preliminary recommendations for corrective actions and improvements in collaboration with stakeholders.
• Monitors control breaches and contributes to disseminating lessons learned for process improvement within own team, based on analysis.
• Applies knowledge to conduct reviews of control designs and management practices, interpreting findings to identify policy gaps and formulate recommendations for risk mitigation.
• Ensures the timeliness, accuracy, and completeness of own control assessments before and after process execution, making judgments based on analysis.
• Analyzes risks as per policy requirements, interpreting data and making recommendations.
• Supports in recording and responding to risk events, ensuring accurate and timely capture of information for team review.
• Assesses risks within scope, interpreting factual information to ensure adequate controls are in place.
• Assists in implementing standards and procedures that align with organizational requirements for risk management, developing working knowledge of industry practices.
• Identifies inconsistencies in data or results related to control points and processes throughout the business and formulates recommendations for their implementation or improvement within own team’s scope.

Qualifications

• 3-5 years relevant experience
• Ability to multi‑task with strong organizational and time‑management skills
• Strong verbal and written communication skills
• Ability to problem‑solve and analyze data with a demonstration of attention to detail
• Proficient in Microsoft Office with an emphasis on MS Excel
• Good understanding of Wealth products will be an added advantage

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group: Private Client Coverage

Job Family: Client Services

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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