Client Service Executive( Premier Bank/ Resume Enhancer) / East & Central

PERSOL Singapore; Singapore; Presencial; SGD 36 000 - 60 000; Tempo integral

Resumo da oferta

PERSOL Singapore is hiring for a customer-facing role focused on introducing customers to digital banking services and delivering a seamless in-branch experience. You will welcome clients, guide them through digital banking options, and strive to minimize wait times while resolving issues with the team.

The role emphasizes strong communication, a customer-centric mindset, and experience in banking environments. Candidates should be digitally savvy and comfortable assisting mass-market clients.

Qualificações

• Strong digital savviness and comfort with technology
• Experience in customer-facing roles preferred in mass/retail banking

Responsabilidades

• First Touch to receive and welcome customers.
• Educate customers to bank digitally as a Digital Advocate.
• Drive service excellence focusing on customer satisfaction, wait times, problem resolution and feedback.
• Provide one-stop banking experiences for non-cash services including account opening and servicing, digi-banking and cards-related requests.
• Collaborate with team members and partners to resolve issues.

Conhecimentos

Digital literacy

Customer service

Banking domain knowledge

Descrição da oferta de emprego

Job Duties:

• First Touch to receive and welcome customers.
• Digital Advocate to educate customers to bank digitally.
• Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.
• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.
• Collaborates with team members and working partners for problem resolution.

Job Requirements:

• Digitally Savvy
• Customer service experience or are customer facing would be preferred
• Experienced in Mass Banking/ Retail Banking would be preferred