Customer Service Officer

Paradigm Recruitment; Singapore; Vor Ort; SGD 28.000 - 47.000; Vollzeit

Benefits dieser Stelle

Good remuneration package

Structured onboarding

Career advancement

Zusammenfassung

Paradigm Recruitment is seeking a Frontline Customer Experience / Digital Ambassador for a retail banking role in Singapore. You will assist customers, resolve inquiries, and guide visitors toward the bank’s mobile apps, online portals and self‑service kiosks.

You will promote digital banking solutions with a friendly, professional approach and deliver high-quality service daily. A Diploma is required; prior customer service or sales experience and strong communication skills are preferred.

Qualifikationen

• Minimum education: Diploma or equivalent.
• Prior customer service or sales experience preferred.
• Excellent communication and people skills.

Aufgaben

• Assist customers with inquiries and service requests.
• Promote and guide use of digital banking platforms.
• Deliver high-quality, professional customer service daily.
• Engage with branch visitors to drive adoption of mobile apps and kiosks.

Kenntnisse

Verbal communication

Interpersonal skills

Ausbildung

Diploma qualification

Jobbeschreibung

This is a Frontline Customer Experience / Digital Ambassador role within retail banking. The position focuses on providing direct customer assistance, resolving service inquiries, and guiding branch visitors toward adopting the bank’s mobile apps, online portals, and self-service kiosks.

Responsibilities

• Customer Assistance: Answer banking inquiries and fulfill daily service requests.

• Digital Onboarding: Guide and educate customers on using self-service platforms and mobile banking tools.

• Digital Promotion: Actively advocate for and drive customer adoption of digital banking solutions.

• Service Delivery: Consistently deliver high-quality, professional customer service.

Requirements

• Education: Minimum Diploma qualification.

• Experience: Prior experience in customer service or sales is preferred.

• Skills: Strong verbal communication and interpersonal abilities.

• Disposition: Comfortable engaging directly with customers on a daily basis.

• Availability: Willing to work retail banking hours(If you are rostered to work on a Saturday, they will give you a day off on a weekday)
  

Compensation & Growth

• Good remuneration package
• Training: Comprehensive structured onboarding provided.
• Career Path: Pathways for internal advancement within retail banking operations or sales.