Digital Ambassador (Banking)

PARADIGM RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

PARADIGM RECRUITMENT PTE. LTD. is recruiting for a Banking Customer Service professional in Singapore. You will deliver excellent service across Service and Cash Zones, assist with digital banking and onboarding, and promote a Digital First mindset.

You will identify customer needs, advise on banking products, and ensure compliance with policies and regulations while handling escalations and contributing to a smooth branch operation.

Qualifications

• Diploma or degree in business, finance, banking or related discipline.
• Strong communication, interpersonal and customer service skills.
• Comfortable using digital banking tools and promoting digital adoption.
• Detail-oriented with risk and compliance awareness.

Responsibilities

• Provide excellent customer service across Service and Cash Zones for banking enquiries and transactions.
• Assist customers with digital and self-service banking solutions, promoting a Digital First approach.
• Identify customer needs and advise suitable banking products and services.
• Support account opening and onboarding through digital and physical channels.
• Assist with daily branch operations and account opening checks.
• Ensure compliance with bank policies, procedures, risk controls and regulatory requirements.
• Handle escalations and follow up on complex service issues for timely resolution.
• Participate in training and upskilling programmes to strengthen product, digital and service capabilities.

Skills

Communication skills

Customer service

Digital tools

Attention to detail

Compliance awareness

Education

Diploma/Degree in Business/Finance/Banking

Job description

Key Responsibilities

• Provide excellent customer service across Service and Cash Zones, handling customers’ banking enquiries and transactions.

• Assist customers with digital and self-service banking solutions while promoting a Digital First approach.

• Identify customer needs and provide suitable advisory solutions across banking products and services.

• Support account opening and onboarding through both digital and physical channels.

• Assist with daily branch operations, administrative duties, and account opening checks.

• Ensure compliance with bank policies, procedures, risk controls, and regulatory requirements.

• Handle customer escalations and follow up on complex service issues to ensure timely resolution.

• Participate in training and upskilling programmes to strengthen product, digital, and customer service capabilities.

Job Requirements

• Diploma/Degree in Business, Finance, Banking, or a related discipline.

• Strong communication, interpersonal, and customer service skills.

• Customer-focused with an ability to identify needs and provide appropriate solutions.

• Comfortable with digital banking tools and promoting digital adoption.

• Good attention to detail with strong compliance and risk awareness.

• Proactive, adaptable, and willing to learn.