Digital Banking Concierge - East & Central

PERSOL Singapore; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PERSOL Singapore is hiring for a customer-facing role focused on introducing customers to digital banking services and delivering a seamless in-branch experience. You will welcome clients, guide them through digital banking options, and strive to minimize wait times while resolving issues with the team.

The role emphasizes strong communication, a customer-centric mindset, and experience in banking environments. Candidates should be digitally savvy and comfortable assisting mass-market clients.

Qualifications

• Strong digital savviness and comfort with technology
• Experience in customer-facing roles preferred in mass/retail banking

Responsibilities

• First Touch to receive and welcome customers.
• Educate customers to bank digitally as a Digital Advocate.
• Drive service excellence focusing on customer satisfaction, wait times, problem resolution and feedback.
• Provide one-stop banking experiences for non-cash services including account opening and servicing, digi-banking and cards-related requests.
• Collaborate with team members and partners to resolve issues.

Skills

Digital literacy

Customer service

Banking domain knowledge

Job description

PERSOL Singapore is hiring for a customer-facing role focused on introducing customers to digital banking services and delivering a seamless in-branch experience. You will welcome clients, guide them through digital banking options, and strive to minimize wait times while resolving issues with the team.

The role emphasizes strong communication, a customer-centric mindset, and experience in banking environments. Candidates should be digitally savvy and comfortable assisting mass-market clients.