Business Engagement Officer

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

UNITED OVERSEAS BANK LIMITED seeks a Business Engagement Service Manager to render banking services and deepen customer relationships. The role focuses on active engagement, cross-sell and upsell to achieve 'Sales through Service' while maintaining strong customer ties.

The position covers handling service requests via Call Centre, Branches and Sales, meeting SLA timelines, and supporting KYC enquiries with professional communication.

Qualifications

• Excellent communication and interpersonal skills.
• Meticulous, hardworking and taking ownership to tasks assigned.
• Disciplined with minimal supervision and a can-do attitude.
• Strong administrative management and good service delivery.
• Customer-centric mindset and ability to work independently.

Responsibilities

• Handle service requests routed via touchpoints (Call Centre, Branches, Sales).
• Manage time-sensitive customer requests within SLA.
• Provide administrative support to the team.
• Call and follow up on KYC-related enquiries or clarifications.
• Assist with product-related enquiries and support applications.

Job description

Job Description

BusinessEngagement Service manager performs variety of support tasks to render Bankingservices to customers. The aim is to increase and deepen banking relationshipwith existing to Bank customers through active engagement, cross-sell andupsell to achieve "Sales through Service" while maintaining thebanking relationship with them.

Job Responsibilities

• To handle Service Requests routed via touchpoints, i.e. Call Centre, Branches, Sales etc.
• Able to handle time-sensitive customer requests within SLA
• To handle administrative work or support existing team in timely manner
• Able to call and follow up on KYC related enquiries or clarifications
• To be equipped to managed product related enquires
• To assist and facilitate Online Performance or Banker's guarantee application
• To be equipped and able to restructure application request

Job Requirements

• Work well in a fast-paced and dynamic environment.
• Excellent communication and interpersonal skills
• Meticulous, hardworking and taking ownership to job task assigned.
• Disciplined with minimal supervision and a Can do attitude, focused on resolution
• Possesses good time management
• Strong administrative management and good service delivery.
• Possesses customer-centric mindset
• Collaborative team player
• Able to prioritize work task and able to work independently
• Proficiency in Microsoft Office.