Digital Ambassador (Banking)

Paradigm Recruitment; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Paradigm Recruitment in Singapore is seeking a customer service professional to cover Service and Cash Zones, delivering friendly, accurate assistance for banking inquiries and transactions while promoting a Digital First approach.

You will identify customer needs, offer suitable advisory solutions, support onboarding through digital and physical channels, and help with daily branch operations, ensuring compliance with policies and risk controls.

Qualifications

• Diploma or degree in business, finance, banking or related discipline.
• Strong communication and customer service skills.
• Comfortable with digital banking tools and risk awareness.

Responsibilities

• Provide excellent customer service across Service and Cash Zones, handling customers’ banking enquiries and transactions.
• Assist customers with digital and self-service banking solutions while promoting a Digital First approach.
• Identify customer needs and provide suitable advisory solutions across banking products and services.
• Support account opening and onboarding through both digital and physical channels.
• Assist with daily branch operations, administrative duties, and account opening checks.
• Ensure compliance with bank policies, procedures, risk controls, and regulatory requirements.
• Handle customer escalations and follow up on complex service issues to ensure timely resolution.
• Participate in training and upskilling programmes to strengthen product, digital, and customer service capabilities.

Skills

Customer service

Digital banking

Communication

Adaptability

Attention to detail

Education

Diploma/ Degree in Business/Finance/Banking

Job description

Key Responsibilities

• Provide excellent customer service across Service and Cash Zones, handling customers’ banking enquiries and transactions.

• Assist customers with digital and self-service banking solutions while promoting a Digital First approach.

• Identify customer needs and provide suitable advisory solutions across banking products and services.

• Support account opening and onboarding through both digital and physical channels.

• Assist with daily branch operations, administrative duties, and account opening checks.

• Ensure compliance with bank policies, procedures, risk controls, and regulatory requirements.

• Handle customer escalations and follow up on complex service issues to ensure timely resolution.

• Participate in training and upskilling programmes to strengthen product, digital, and customer service capabilities.

Job Requirements

• Diploma/Degree in Business, Finance, Banking, or a related discipline.

• Strong communication, interpersonal, and customer service skills.

• Customer-focused with an ability to identify needs and provide appropriate solutions.

• Comfortable with digital banking tools and promoting digital adoption.

• Good attention to detail with strong compliance and risk awareness.

• Proactive, adaptable, and willing to learn.