Client Relations Officer

Paris Baguette Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent civil engineering firm in Singapore is seeking a Client Relations Officer to manage stakeholder communications and enhance public relations for significant infrastructure projects, including the LTA. The ideal candidate has over 5 years of relevant experience, exceptional communication skills, and a proactive approach to community engagement. This role requires collaboration with various governmental entities and offers a competitive salary package.

Benefits

Attractive incentives

Conducive working environment

Qualifications

• More than 5 years of experience as a Senior PRO in LTA projects.
• Exceptional communication skills, capable of simplifying technical terms.
• Strong organizational skills for documentation management.

Responsibilities

• Resolve conflicts and complaints from clients and stakeholders.
• Maintain positive relations with stakeholders and the public.
• Plan and launch public relations programs.
• Produce communication materials for public relations efforts.
• Lead engagement and outreach activities with stakeholders.

Skills

Conflict resolution

Effective communication

Public relations management

Stakeholder engagement

Education

Bachelor’s degree in Public Relations, Communications, or related field

Job description

Client Relations Officer – Full Time, Serangoon, Singapore

RECRUIT NOW SINGAPORE PTE LTD is hiring a Full time Client Relations Officer role in Serangoon, Singapura. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  
  
  
  • Mon afternoon
  
  
  • Mon morning
  
  
  • Mon evening
  
  
  • Tue afternoon
  
  
  • Tue morning
  
  
  • Tue evening
  
  
  • Wed afternoon
  
  
  • Wed morning
  
  
  • Wed evening
  
  
  • Thu afternoon
  
  
  • Thu morning
  
  
  • Thu evening
  
  
  • Fri afternoon
  
  
  • Fri morning
  
  
  • Fri evening
  
  
  • Sat morning
  
  
  
  


• More than 4 years of relevant work experience required for this role


• Working rights required for this role


• This role is an urgent hire

Salary

• Up to S$4,500 Basic + Variable Bonus


• Specialized role focusing on Changi Airport Group (CAG) and Land Transport Authority (LTA) project coordination.


• High-level engagement with government bodies (NEA, PUB), consultants, and the general public.


• Lead face-to-face dialogue sessions, roadshows, and site exhibitions to manage community impact.


• Minimum 5 years of experience as a Senior PRO specifically for LTA-related construction projects.

Our Client is a prominent civil engineering and construction firm specializing in large-scale public infrastructure projects. With a strong track record in tunneling, station construction, and airport expansion, they serve as a critical bridge between technical site operations and the community. They are known for managing complex stakeholder environments, ensuring that major national projects proceed smoothly while maintaining positive relations with the surrounding residents and statutory boards.

Responsibilities:

• Handles and resolves conflicts, enquiries, feedback and complaints from client, consultants, building management, public, CAG, NEA and various stakeholders through e-mails and phone calls pertaining to the project.


• Maintains good support and positive relations among organisations, stakeholders and the public.


• Planning and launching of public relations programme.


• Responsible for the production of all communication materials related to the public relations effort.


• Maintains proper record of all public relation cases, correspondences and communication materials.


• Proactively initiate and take charge all public relations engagement and outreach activities, such as face-to-face dialogue sessions, exhibitions, roadshows.


• Interface with the LTA, CAG, PTO and all relevant stakeholders on the design of visuals on the hoardings at stations.


• Serve as secretary to meetings/dialogue sessions and briefings to the stakeholders and submit a minutes of meeting after each session.


• Supports and handles administrative works.


• Manning of 24-hour Project Hotline.


• Build and maintain strong relationships with Changi Airport Group.


• Other ad hoc duties as per assigned.

Qualifications:

• Bachelor’s degree in Public Relations, Communications, or a related field.


• At least 5 years of proven experience as a Senior PRO, specifically within the construction sector for LTA projects.


• Exceptional written and verbal communication, with the ability to translate technical construction terms into layman's language.


• Ability to work under significant pressure and handle difficult conversations with stakeholders in a fast-paced environment.


• Proven ability to develop positive relations with authorities (LTA, CAG, PUB, NEA) and project consultants.


• Strong organizational skills to manage documentation and support administrative workflows.

Other Information:

• Location: Changi Airport (Project Site).


• Working Hours: Monday to Friday: 8:30am – 5:30pm, Saturday: 8:30am – 12:30pm.


• Site-based with frequent interaction with airport operations and engineering teams.


• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

Please indicate the below information in your resume:

• Current & Expected salary


• Reason(s) for leaving


• Availability to commence work

We regret only shortlisted candidate will be notified. All applications will be treated with the strictest confidence.