Client Management Executive

iHub Solutions Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A logistics and technology provider in Singapore is seeking a Customer Support Specialist to manage customer emails and calls for delivery coordination. The ideal candidate will exhibit strong phone handling skills and maintain professionalism under pressure. Responsibilities include responding to inquiries, analyzing customer trends, and mentoring junior team members. Fresh graduates are welcome to apply. Join us to contribute to our mission of excellent customer service!

Qualifications

• Maintain professionalism while dealing with stressed customers.
• Experience in customer support or call center roles preferred.
• Fresh graduates welcome to apply.

Responsibilities

• Manage customer emails and calls for delivery order coordination.
• Respond swiftly to customer inquiries.
• Analyze customer interaction trends for insights.

Skills

Customer support expertise

Strong phone handling skills

Microsoft Office proficiency

Emotional intelligence

Multitasking

Education

Polytechnic Diploma or BA degree in Business Administration

Job description

About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today’s digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.com

Job Scope

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Ability to maintain composure and professionalism when dealing with stressed or upset customers.
• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
• Previous experience in Customer Support or Call Centre roles is highly preferred.
• Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
• A distinctive personality and a great sense of humor will be highly valued.
• Fresh graduates are encouraged to apply!