Client Account Specialist

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an Account Manager to manage and grow assigned client accounts. The role involves building strong relationships, understanding client needs, and delivering effective solutions. Key responsibilities include client retention, revenue growth, and coordination with internal teams to ensure service delivery. Ideal candidates should have experience in account management and strong communication skills. This position offers an opportunity to develop long-term partnerships with clients.

Qualifications

• Proven experience in client relationship management.
• Ability to identify upselling and cross-selling opportunities.
• Strong negotiation and communication skills.

Responsibilities

• Manage and grow assigned client accounts.
• Serve as the primary point of contact for key accounts.
• Coordinate with internal teams to ensure service delivery.

Job description

Role Summary

The Account Manager is responsible for managing and growing assigned client accounts by building strong relationships, understanding client business needs, and delivering value-driven solutions. The role focuses on client retention, revenue growth, and long-term partnership development while acting as the primary point of contact between the client and the organization.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned key and strategic accounts

• Build and maintain long-term, trusted relationships with clients and key stakeholders

• Understand client objectives, challenges, and business priorities

Account Growth & Revenue Management

• Identify opportunities for upselling, cross-selling, and account expansion

• Develop account plans to achieve revenue targets and growth objectives

• Support contract renewals, pricing discussions, and commercial negotiations

Service Delivery & Stakeholder Coordination

• Coordinate with internal teams (sales, operations, finance, HR, or delivery teams) to ensure timely and quality service delivery

• Monitor service performance, resolve issues, and manage client expectations

• Ensure adherence to SLAs, KPIs, and contractual commitments

Strategic & Advisory Support

• Provide consultative recommendations aligned with client needs and market trends

• Support clients with solutions that enhance efficiency, performance, or compliance

• Act as a trusted advisor, not just a service contact

Reporting & Governance

• Track account performance, revenue, and client satisfaction metrics

• Prepare regular account reviews, forecasts, and management reports

• Ensure compliance with internal policies, risk controls, and governance standards

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