Cleaning Operation Manager

MK MANPOWER SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cleaning services provider based in Singapore is seeking an experienced Operations Manager to oversee daily operations, manage client relationships, and lead staff performance. You will be responsible for ensuring service excellence and operational efficiency across multiple sites. The ideal candidate should have a diploma and at least three years of experience in service operations. Proficiency in Microsoft Office applications and leadership skills are essential. A valid Class 3 driving license is an advantage.

Qualifications

• Minimum 3 years of relevant experience in cleaning, housekeeping, or facilities management.
• Possession of a valid Class 3 driving license is an advantage.
• Willingness to work six days a week and remain on standby for urgent requirements.

Responsibilities

• Plan and oversee daily cleaning operations across assigned sites.
• Lead, supervise, and support supervisors and cleaning staff.
• Serve as the primary point of contact for clients on operational matters.
• Monitor operational expenses and implement cost-control measures.
• Prepare and submit operational reports.

Skills

Leadership

Communication

Problem-solving

Time management

Interpersonal skills

Education

Diploma or equivalent qualification

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description & Requirements

Position Overview

The Operations Manager / Operations Executive is accountable for the overall planning, coordination, and execution of daily cleaning operations across multiple sites. This role ensures consistent service excellence, optimal manpower utilization, operational efficiency, regulatory compliance, and effective client relationship management in alignment with the Company’s objectives and growth strategy.

Key Responsibilities

1. Operations Management

• Plan, organize, coordinate, and oversee daily cleaning operations across assigned sites to ensure smooth and efficient execution.

• Allocate manpower effectively and prepare duty rosters to meet contractual and operational requirements.

• Conduct routine and ad-hoc site inspections to ensure compliance with service standards, safety requirements, and company policies.

• Proactively identify operational risks and resolve issues promptly, including emergency and after-hours situations.

• Ensure adherence to all operational procedures, workplace safety regulations, and quality assurance standards.

2. Staff Supervision & Performance Management

• Lead, supervise, and support supervisors and cleaning staff to achieve high performance and service consistency.

• Monitor staff attendance, punctuality, discipline, and conduct in accordance with company policies.

• Provide structured on-the-job training, coaching, and performance feedback.

• Assist in recruitment, onboarding, training, and deployment of new staff.

• Promote a professional, disciplined, and productive work culture.

3. Client Relationship Management

• Serve as the primary point of contact for clients on all operational and service-related matters.

• Manage client feedback, concerns, and complaints in a timely and professional manner.

• Build, maintain, and strengthen long-term client relationships to ensure satisfaction and contract retention.

• Conduct regular site visits and provide operational updates and reports to clients and management.

4. Administration, Cost Control & Reporting

• Oversee inventory control, including cleaning materials, consumables, tools, and equipment.

• Monitor operational expenses and implement cost-control measures to improve efficiency.

• Prepare and submit accurate daily, weekly, and monthly operational reports, including manpower deployment, service delivery, and quality performance.

• Maintain proper documentation and operational records.

• Support management in planning for new contracts, service enhancements, and business expansion initiatives.

Requirements

• Diploma or equivalent qualification; relevant professional certification is an advantage.

• Minimum three (3) years of relevant experience in cleaning, housekeeping, facilities management, or service operations.

• Proven leadership capability with strong interpersonal, communication, and problem-solving skills.

• Ability to work independently, manage multiple priorities, and perform effectively under pressure.

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.

• Possession of a valid Class 3 driving licence is an advantage.

• Willingness to work six (6) days per week and remain on standby for urgent or after-hours operational requirements.