Class 2, Customer Service

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading bank in Singapore is looking for a Customer Service representative to ensure high service standards and assist customers with their inquiries. Ideal candidates should possess a diploma, strong communication skills, and a positive mindset. The role involves interacting with customers via calls and emails, resolving issues, and promoting the bank's products. This is a great opportunity for individuals passionate about providing quality customer service.

Qualifications

• Experience in Call Centre, Banking or Customer Service environment is an advantage.
• Positive mindset with a 'CAN-DO' attitude.
• Good command of written and spoken English.

Responsibilities

• Ensure highest standard of service delivery to customers.
• Monitor and respond to customer inquiries across multiple platforms.
• Educate customers about the Bank’s products and services.

Skills

Customer service

Communication skills

Analytical skills

Interpersonal skills

Education

ITE or Diploma

Tools

MS Office

Job description

Job Responsibilities

• Ensures highest standard of service delivery to our customers.
  • Monitor and respond to incoming calls/emails/social media platform/written correspondences
  • Maintains confidentiality of the Bank’s customers and data.
  • Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness
  • Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
  • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
  • Ensure group compliance &control standards are observed and met in the execution of customers’ transaction requests
  • Uses technology and system tools as directed and within established guidelines.
  • Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
  • Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

• ITE or Diploma holder
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.