Citi Private Bank, Know Your Customer Quality Assurance Ops Specialist

Citigroup Inc.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global financial services organization in Singapore is seeking a KYC Quality Assurance Operations Specialist to support the client onboarding process. The ideal candidate has 3-6 years of KYC/AML experience and strong attention to detail. Responsibilities include conducting due diligence, managing stakeholder relationships, and ensuring compliance with AML/KYC standards. Join a dynamic team and make a substantial impact within a leading firm committed to excellence.

Qualifications

• 3-6 years of experience in KYC/AML processes.
• Ability to manage multiple stakeholders.
• Proficient in handling urgent cases.

Responsibilities

• Perform independent Client Onboarding KYC due diligence.
• Conduct ongoing gap analysis on policies and standards.
• Engage in continuous training for product knowledge.

Skills

KYC/AML knowledge

Interpersonal skills

Attention to detail

Microsoft Office proficiency

Written and verbal communication

Education

Bachelor’s/University degree or equivalent experience

Job description

Citi is a global financial services organization that connects millions of people across hundreds of cities and countries every day. With more than 200 years of experience, we help clients — ranging from consumers to corporations and institutions — meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi

Citi Private Bank (CPB) serves the world’s wealthiest individuals and their families. From 52 locations across 20 countries, we provide customized services to more than 14,000 ultra‑high net worth clients from nearly 100 nations. Our focus on a few, sophisticated clients averages a net worth above $100 million.

Job Description

The Citi Private Bank Client Know Your Customer Quality Assurance Operations Specialist is an operations subject‑matter expert in Know Your Customer (KYC), Anti‑Money Laundering (AML), Account Opening, and Documentation Review. The specialist supports the client onboarding process for Citi Private Bank clients, independently solving complex issues and applying analytical thinking and data‑analysis tools. The role requires solid industry knowledge, attention to detail, and the ability to communicate complex or sensitive information with diplomacy. It has moderate but direct impact on core business activities, influencing service quality and related controls.

Job Responsibilities

• Perform independent Client Onboarding KYC due diligence for new and existing clients across various teams, ensuring compliance with AML/KYC standards and local laws.
• Review client profiles and collaborate with banking teams to fulfill onboarding requirements, maintaining full compliance.
• Perform client name screening, sanctions review, and Enhanced Due Diligence.
• Identify and highlight suspicious money‑laundering activities, deficiencies, and compliance issues to management.
• Prepare client risk assessments and MIS reports for management reviews.
• Conduct ongoing gap analysis on policies and standards, propose improvement initiatives, and ensure procedures are up to date.
• Coach junior team members and provide exception‑handling guidance; serve as a subject‑matter expert to senior stakeholders.
• Deliver timely and accurate functions, providing superior customer service and resolving issues while respecting service‑level agreements and efficiency standards.
• Manage day‑to‑day volume processing, including in‑process and pending activities for KYC account opening and maintenance.
• Establish and maintain close relationships with clients, stakeholders, and team members to facilitate efficient communication.
• Lead project management, process and policy changes, new initiatives, and manage cross‑functional relationships.
• Establish risk‑management practices and maintain robust controls.
• Assess risk when making business decisions, protecting the firm’s reputation and ensuring compliance with laws, regulations, and policy.
• Engage in continuous training for end‑to‑end product knowledge.
• Operate with limited supervision, exercising independent judgment and demonstrating diligence, motivation, and organization.

Job Qualifications

• 3‑6 years of experience in KYC/AML processes, compliance, operations, risk, and control functions.
• Excellent interpersonal and communication skills; proactive team player able to work independently.
• Ability to manage multiple stakeholders across levels, units, and geographies.
• Highly motivated, persistent, and able to thrive in a high‑volume, time‑sensitive, high‑risk environment.
• Capacity to multitask, eager to learn new products, with strong attention to detail and a willingness to go the extra mile.
• Proficient in handling urgent and escalated cases and managing internal team expectations.
• Proficient in Microsoft Office Applications.
• Clear and concise written and verbal communication skills.
• Proficient knowledge of English (written and spoken).

Education

Bachelor’s/University degree or equivalent experience.

Other Information

Working at Citi offers more than a job: join a family of over 230,000 people worldwide, grow your career, give back to your community, and make a real impact.

Take the next step in your career — apply for this role at Citi today.

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