Centre Manager: Growth & Customer Experience

aureus (sengkang) pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical and Insurance Coverage

Work Equipment provided

Professional Career Development

Job summary

Aureus Group is seeking a Centre Manager in Singapore to lead a team of Customer Service Executives, driving customer service excellence and promoting programmes. The role requires strong organization, sales skills, and deep product knowledge to support centre growth and high-quality service.

Applicants should have 2-3 years in customer service with at least 1 year in a managerial position, and be willing to work retail hours including weekends.

Qualifications

• 2-3 years in customer service with at least 1 year in a manager role

Responsibilities

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management

Job description

Aureus Group is seeking a Centre Manager in Singapore to lead a team of Customer Service Executives, driving customer service excellence and promoting programmes. The role requires strong organization, sales skills, and deep product knowledge to support centre growth and high-quality service.

Applicants should have 2-3 years in customer service with at least 1 year in a managerial position, and be willing to work retail hours including weekends.