Centre Manager: Lead Growth, Mentorship & Customer Care

AUREUS GROUP PTE. LTD.; Singapore; On-site; SGD 45,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Insurance coverage

Annual leave

In-house training

Career development

Free music lessons

Vibrant culture

IT devices provided

Job summary

Aureus Group is seeking a Centre Manager to lead a team of Customer Service Executives and drive growth for our centres in Singapore. You will coach staff, manage performance, handle high-volume inquiries, and promote our programmes with strong product knowledge.

The role requires 2–3 years in customer service with at least 1 year in a managerial capacity, availability for retail hours including weekends, and a proactive, extroverted customer-focused attitude.

Qualifications

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position.
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Responsibilities

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Skills

Customer service

Leadership

Adaptability

English proficiency

Sales

Job description

Aureus Group is seeking a Centre Manager to lead a team of Customer Service Executives and drive growth for our centres in Singapore. You will coach staff, manage performance, handle high-volume inquiries, and promote our programmes with strong product knowledge.

The role requires 2–3 years in customer service with at least 1 year in a managerial capacity, availability for retail hours including weekends, and a proactive, extroverted customer-focused attitude.