Centre Head, Active Ageing Centre

Loving Heart Multi-Service Centre; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A community service organization in Singapore is seeking a Centre Head to manage the Active Ageing Centre. Responsibilities include overseeing daily operations, managing budgets, and engaging with stakeholders. The ideal candidate has a qualification in Social Work and 3-5 years' experience in operational roles, particularly in eldercare contexts. Strong leadership and stakeholder management skills are essential. This role offers the opportunity to make a significant impact in the community.

Qualifications

• 3 to 5 years of hands-on experience in operational roles, especially in Active Ageing Centre.
• Experience overseeing eldercare programmes is desirable.
• Demonstrated supervisory experience in team management.

Responsibilities

• Manage daily operations and budget of the Active Ageing Centre.
• Build relationships with seniors and community partners.
• Develop and implement community outreach plans.
• Ensure compliance with regulatory standards.

Skills

Stakeholder management

Leadership

Financial management

Communication

Adaptability

Education

Relevant qualification in Social Work or related field

Job description

As a Centre Head, you are entrusted with the responsibility to manage the assigned Active Ageing Centre (AAC) and oversee its daily operations.

Responsibilities

1. Centre Operations

• Lead regular reviews, planning, and evaluation of programme rollouts at AAC, ensuring all activities (both within and beyond the Centre) align with the AAC 2.0 service guidelines.
• Oversee the systematic collection and documentation of data for reporting purposes, ensuring timely and accurate reporting.
• Closely monitor each centre’s Key Performance Indicators (KPIs), implementing measures to gather and report data within the designated timeframes.
• Manage the allocated budget with a focus on adherence, optimising resource use and ensuring all expenditures align with planned budgets.
• Compliance with regulatory standards and organizational policies.

2. Stakeholder Engagement & Community Outreach

• Build and maintain relationships with seniors, their families, community partners, and stakeholders.
• Coordinate with external agencies and organizations for joint initiatives
• Develop a comprehensive Community Outreach Plan to achieve the annual targets for AAC 2.0.
• Oversee the planning of communication and publicity materials to promote the Active Ageing Programmes.
• Identify and address the needs of seniors in the community.
• Promote the centre’s activities to enhance participation and awareness.
• Take a proactive role in engaging and maintaining partnerships with community stakeholders to better meet seniors’ needs.

3. Staff Management

• Champion a learning culture within the team by providing guidance and support to enhance staff capabilities and build capacity.
• Collaborate with HR to recruit and develop centre staff, ensuring each team member’s strengths and potential are maximised for effective and efficient deployment in the AAC.

4. Other Duties

• Perform any other responsibilities as assigned by reporting officer

Qualifications & Requirements

• A relevant qualification in Social Work or a related field is preferred.
• Minimum of 3 to 5 years of hands‑on experience in operational roles, particularly in AAC context.
• Candidates with proven experience as a Senior Executive overseeing AAC or eldercare programmes will be considered.
• Demonstrated supervisory experience with the ability to lead and develop teams effectively.
• Strong stakeholder management skills with the ability to build and maintain collaborative relationships with a diverse range of community partners.
• Sound knowledge of financial management, including adherence to allocated budgets and ensuring cost-effective operations.
• Good communication and interpersonal skills.
• Dynamic, quick‑thinking, and adaptable, with the ability to respond effectively to changing needs and environments.