Centre Executive (Fresh Grad)

ASCEND RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for an Operations & Customer Service professional to oversee daily centre operations, enhance client engagement, and support the team. The ideal candidate should have a minimum GCE 'O' Level qualification, strong interpersonal skills, and effective communication abilities in both English and Mandarin. Proficiency in MS Excel and MS Word is essential, as well as a proactive approach. The position may require weekend work, offering a dynamic environment focused on client satisfaction.

Qualifications

• Strong interpersonal skills with a high level of responsibility.
• Ability to communicate effectively in English and Mandarin.
• Approachable, and consistent in interactions with children, parents, and colleagues.

Responsibilities

• Oversee daily centre operations including client registration and payments.
• Support therapists during sessions and prepare materials.
• Build strong relationships with clients and ensure quality service.

Skills

Interpersonal skills

Basic computer skills

Effective communication

Proactive attitude

Punctuality

Education

GCE 'O' Level qualification or higher

Tools

MS Excel

MS Word

WhatsApp

Job description

Job Description:

Operations & Customer Service

• Oversee daily centre operations, including client registration, record updates, payments, and general housekeeping.
• Prepare materials and support therapists/teachers during sessions when needed.
• Handle enquiries, calls, follow-ups, and appointment reminders to ensure a positive client experience.

Administration & Compliance

• Manage centre inventory and assist in staff meetings.
• Work with therapists, psychologists, and HQ to refine centre procedures.
• Complete required documentation to meet insurance, regulatory, and reporting standards.

Client Engagement & Growth

• Support simple market research and business development activities.
• Build strong relationships with clients, address concerns, and ensure quality service.

Team Support & Reporting

• Assist in scheduling, timesheets, and coordination of staff and interns.
• Prepare daily financial summaries and support weekly/monthly/quarterly HQ and ECDA reports.
• Perform other ad hoc duties to maintain smooth operations.

Requirements

• Minimum GCE “O” Level qualification or higher
• Strong interpersonal skills, with a high level of responsibility and punctuality
• Approachable, proactive, and consistent in interactions with children, parents, and colleagues
• Proficient in basic computer skills, especially MS Excel and MS Word and WhatsApp
• Ability to communicate effectively in both English and Mandarin
• Willingness to work on Saturdays or Sundays (5 days work week)

Interested candidates, please click Apply or send your detailed resume to:

[e-mail]

Ascend Recruitment Pte Ltd (EA License No.: 24C2089)

April Lim Pei Ying (Reg. No.: R22110702)

We regret that only shortlisted candidates will be contacted.