Cash Loan Solutions Product Manager Global Payment

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading tech company in Singapore is seeking a Strategic Operations Lead for its Global Payments team. The candidate will own key metrics for the Cash Loan business across Southeast Asia and develop strategies to enhance operational efficiency. Responsibilities include analyzing business performance, leading a diverse team, and ensuring exceptional customer experiences. With a bachelor's degree required along with 5+ years' experience in finance operations, this role offers an exciting opportunity to drive meaningful impact in a rapidly evolving environment.

Qualifications

• Minimum of 5 years of experience in Cash Loan or consumer finance operations.
• Proven track record of driving operational metric improvement and reducing costs.
• Familiarity with Cash Loan business model and operational processes.

Responsibilities

• Own and drive key Cash Loan business metrics in SEA regions.
• Develop and implement optimization strategies to improve processes.
• Generate actionable business insights through monitoring metrics.
• Lead incident management and develop preventative solutions.

Skills

Analytical skills

Leadership

Communication

Customer experience improvement

Education

Bachelor's degree in Business or Finance

Job description

Responsibilities

Team Introduction In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases. Responsibilities:

• Own and drive key Cash Loan business metrics in SEA regions such as P&L, user adoption, conversion, approval, losses, OPEX and NPS
• Develop and implement optimization strategy to improve processes, reduce costs and enhance customer experience by collaboration with internal and external partners
• Generate and deliver actionable business insights through monitoring and analyzing business metrics and performance data.
• Create effective dashboards and reports
• Investigate root causes of metric deviances, customer complaints and operational problems.
• Lead incident management and develop solutions to prevent recurrences
• Lead and motivate a team of operational staff including those in disbursements, collections, payments, fraud management, customer service and risk management.
• Set KPIs and OKRs for the team based on operational targets.
• Ensure targets are met through coaching, training and performance management.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Business, Finance or relevant field.
• Minimum of 5 years of experience in Cash Loan or consumer finance operations.
• Proven track record of driving operational metric improvement and reducing costs.
• Familiarity with Cash Loan business model and operations processes.
• Strong analytical and root cause analysis skills.
• Detail and result-oriented approach.
• Excellent communication skills and ability to lead and mentor a team.

Preferred Qualifications:

• Focused on continuously enhancing the customer experience through improvements in operations.
• Ability to work cross-functionally and partner with other departments to achieve goals.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.