Case Management Officer (Cardiac, Thoracic & Vascular Surgery)(7596)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a dedicated professional to assist in the Cardiac, Thoracic, and Vascular Surgery department. The role involves coordinating pre-operative and post-operative workflows for surgery patients. Candidates should have a degree in Sciences or Nursing, preferably with BCLS instructor certification or relevant nursing experience. Strong communication skills, a team-oriented mindset, and proficiency in Microsoft Office are essential for success in this role.

Qualifications

• BCLS instructor certification or 5-6 years nursing experience in Operating Theatre/ICU preferred.
• Fluent in English and Mother Tongue (Mandarin, Malay, Tamil); knowing dialects is a plus.

Responsibilities

• Assist in the coordination of pre-operative and post-operative workflow for surgery patients.
• Provide detailed counseling on surgery procedures and consumables.
• Collaborate with operating theatres for optimal resource management.
• Facilitate communication between clinics, wards, and operating theatres.

Skills

Good communication skills

Team-player

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Compassion

Flexibility

Proactive working attitude

Education

Degree in Sciences or Nursing

Job description

Job Purpose

To assist Cardiac, Thoracic and Vascular Surgery department (CTVS) surgeons in facilitating the coordination of pre-operative and post-operative workflow of all surgery patients.

Job Responsibilities

• Provision of all pre-operative matters and be the point of contact for patients going for surgery and after clinic consultation.Prepare and educate patients on what happens before, during and after surgery.Detailed and comprehensive counseling for the type of surgery involved, and consumables and implants used.Assist to coordinate the listing of the patient’s surgery based on the joint assessment with the surgeon of the patient’s condition.Answer patient queries on the surgery.
• Coordinate pre-admission planning and provide counselling to patients and relatives.
• Collaborate with operating theatres in NUH, AH and NTFGH (Main OT, Medical centre OT, Kent Ridge OT, Angiography centres and Diagnostic imaging centre) in listing of surgical procedures with optimization of surgeons’ and theatres’ resources and time management.
• Works with Vascular specialty nurse (Vascular Access) to ensure seamless patient coordination for clinic visits and procedures.
• Assist surgeons in ensuring prompt referrals are done.
• Facilitate smooth workflow between outpatient clinics, wards and operating theatres to assist patient flow throughout the whole NUH cluster (including polyclinic referral cases).
• Assist vascular division head to ensure that junior doctors rotated through the division are kept updated on requirements and information related to the division. Example: surgical codes and workflow of listings of patients.
• Assume any additional responsibilities as assigned by Vascular Surgeons and Case Manager of the Department of CTVS including but not limited to:Take minutes for monthly Vascular Division meeting and ad hoc Vascular meetings.Morbidity audits.Assist surgeons to keep track of workload numbers.Support events/ seminars for CTVS when required.Work with aortic database entry staff for proper tracking and collection of peri-operative data.AVF tracking/ diabetic foot tracking.

Requirements

• Degree in Sciences or Nursing.
• BCLS instructor certification or registered nurse with 5 to 6 years of nursing experience in Operating Theatre/ Intensive Care Unit in an acute or private hospital has an advantage.
• A team-player and people oriented with good communication skills.
• Proficiency in Microsoft Word, Excel and PowerPoint is essential.
• Fluent in English and Mother Tongue (Mandarin, Malay, Tamil). Knowledge of dialects will be an advantage.
• Possess a positive, a can-do and proactive working attitude, with initiative, compassion and flexibility.