Call Centre Manager (12 Months Contract) (Greenwich) #NKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A recruitment agency in Singapore is seeking a leader to coach and develop Assistant Managers, Team Leaders, and Agents. The role focuses on driving employee engagement and fostering a thriving workplace culture while collaborating with HR on hiring and onboarding. The ideal candidate should have strong communication skills and a proven ability to implement changes within a contact center environment. Interested applicants should email their resumes to the provided contact.

Qualifications

• Proven experience in coaching and developing team members.
• Strong collaboration skills with HR and recruitment.
• Ability to maintain effective communication across all levels.

Responsibilities

• Lead, coach, and develop Assistant Managers, Team Leaders, QAs, Trainers, and Agents.
• Drive employee engagement and foster a thriving workplace culture.
• Implement changes impacting the contact centre and ensure smooth communication.

Job description

Lead, coach, and develop Assistant Managers, Team Leaders, QAs, Trainers, and Agents.

Drive employee engagement and foster a thriving workplace culture.

Support performance improvement and succession planning within the team.

Collaborate with HR and Recruitment on hiring and onboarding.

Work with QAs and trainers to conduct audits, training, and skill development.

Implement changes impacting the contact centre and ensure smooth communication.

Embed performance frameworks to meet service levels, SLAs, and KPIs.

Identify and promote best practices, processes, and continuous improvement initiatives.

Maintain open communication across all levels to share insights and address root causes.

Interested applicants may email resume to [e-mail]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted