Call Centre Agent (Concrete)

YTL CONCRETE (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading concrete supplier in Singapore seeks a dedicated professional to manage customer orders, address inquiries, and provide technical support. The ideal candidate will possess excellent communication and problem-solving skills, along with basic knowledge of concrete products. Responsibilities include managing delivery schedules, resolving customer issues, and building positive relationships. This role requires proactivity in customer follow-up and assistance in generating leads. Travel within Singapore, particularly to the west, is necessary for this position.

Qualifications

• Excellent verbal and written communication skills are essential for interacting with customers.
• Ability to identify and resolve customer issues efficiently.
• Strong customer service orientation is crucial for building positive relationships with customers.
• Familiarity with concrete types, specifications, and applications is beneficial.

Responsibilities

• Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfillment of orders.
• Addressing customer inquiries about concrete products, specifications, and delivery schedules.
• Identifying potential customers in the construction and renovation industries.
• Providing technical advice, recommendations, and solutions related to concrete products.
• Addressing customer concerns and complaints related to concrete orders and deliveries.
• Building and maintaining positive relationships with customers.
• Assisting sales managers and teams in achieving sales targets.
• Performing marketing/cold-calls to generate leads.
• Communicating with customer office and site to discuss delivery requirements.
• Contacting customers with advanced bookings to encourage timely starts.
• Reaching out to customers who have not placed orders for three or more consecutive days.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Basic Knowledge of Concrete Products

Job description

Key Responsibilities

• Customer Order Management: Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfillment of orders.
• Inquiry Handling: Addressing customer inquiries about concrete products, specifications, and delivery schedules.
• Leads Generation (Potentially): Identifying potential customers in the construction and renovation industries and generating leads through cold calls or networking.
• Technical Support: Providing technical advice, recommendations, and solutions to customers regarding concrete products and applications.
• Problem Resolution: Addressing customer concerns and complaints related to concrete orders and deliveries.
• Customer Relationship Management: Building and maintaining positive relationships with customers.
• Sales Support: Assisting sales managers and teams in achieving sales targets.
• Assist in seeking lead supply from various prospects and perform
  marketing/cold-call to project in charge.
• Handle enquiries, initialing of supply arrangements.
• Communicate with customer office and site to discuss on delivery requirement.
• Proactive Customer Follow-Up: Contact customers with advanced bookings to encourage timely or early starts (since morning less orders). Reach out to customers who have not placed orders for three or more consecutive days to understand their site progress and maintain order continuity.
• Other ad hoc assignment as assigned.

Able to travel and work in the west of Singapore.

Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers.
• Problem-Solving Skills: The ability to identify and resolve customer issues efficiently.
• Customer Service Skills: A strong customer service orientation is crucial for building positive relationships with customers.
• Basic Knowledge of Concrete Products: Familiarity with concrete types, specifications, and applications is beneficial.