Cafe Outlet Manager

Paris Baguette Singapore Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading food and beverage company in Singapore is seeking a dynamic Cafe Outlet Manager to oversee operations and enhance customer experience. The ideal candidate will manage daily operations, drive sales, mentor staff, and uphold brand standards. With 3 to 5 years of managerial experience in F&B or retail, you will be passionate about service in a fast-paced environment. This role offers substantial leadership opportunities within the cafe setting.

Qualifications

• 3 to 5 years of experience in a managerial role within the F&B or retail industry.
• Proven track record of managing a profitable outlet and meeting sales targets.
• Strong passion for the brand and the products offered by Paris Baguette.

Responsibilities

• Oversee all day-to-day outlet operations, ensuring seamless workflow.
• Manage both front-of-house and back-of-house activities.
• Take ownership of outlet performance to meet business KPIs.
• Recruit, train, and develop a team of high-performing staff.
• Ensure food hygiene and safety standards are maintained.

Skills

Leadership

Customer service

Financial management

Problem-solving

Organizational skills

Job description

About the Role

We are seeking a dynamic and experienced Cafe Outlet Manager to lead our team at Paris Baguette. This is a critical leadership position responsible for the overall operations, profitability, and customer experience of the outlet. The ideal candidate will be a hands‑on leader who is passionate about people, products, and delivering a world‑class customer service experience in a fast‑paced, high‑volume environment.

Key Responsibilities

• Operational Management:

  • Oversee all day‑to‑day outlet operations, including opening and closing procedures, ensuring a seamless workflow.

  • Manage and direct all activities for both the front‑of‑house (service) and back‑of‑house (kitchen/baking) to ensure a cohesive and efficient operation.

  • Maintain a high level of customer service and quality standards (QSC) at all times, ensuring the brand's image is consistently well‑represented.

• Financial & Administrative Management:

  • Take full ownership of the outlet's performance, striving to meet and exceed monthly sales and business KPIs.

  • Control all outlet costs, including labor, food, and other operating expenses, to ensure strict adherence to the budget.

  • Conduct regular inventory checks, manage product ordering, and minimize wastage.

  • Handle all daily sales transactions, cash floats, and administrative tasks, including preparing daily sales reports.

• Team Leadership & Development:

  • Recruit, train, and develop a team of high‑performing staff who are passionate about customer service.

  • Create a positive and motivating work environment by taking an active interest in the welfare and development of subordinates.

  • Plan and manage the daily duty roster to ensure optimal manpower allocation and a fair work‑life balance for the team.

  • Coach and mentor staff on product knowledge and upselling techniques to enhance sales and customer experience.

• Quality and Brand Standards:

  • Ensure all food hygiene, safety, and operational standards are maintained and adhered to at all times.

  • Proactively address and resolve customer complaints, using service recovery methods to turn negative experiences into positive ones.

  • Maintain an attractive and orderly appearance of the outlet, from the product displays to the seating areas.

Required Qualifications

• 3 to 5 years of experience in a managerial role within the F&B or retail industry, preferably in a cafe, bakery, or fast‑casual dining environment.

• Proven track record of managing a profitable outlet and meeting sales targets.

• Excellent leadership, communication, and interpersonal skills.

• Strong organizational and problem‑solving abilities.

• Knowledge of standard F&B operating procedures, food hygiene regulations, and POS systems.

• A strong passion for the brand and the products offered by Paris Baguette.

• Ability to work in a fast‑paced, high‑volume environment and handle pressure effectively.