Café Operations & Guest Experience Lead

IN GREAT COMPANY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A popular café in Singapore is looking for a passionate Café Manager to oversee day-to-day operations. You will lead a team, ensuring high standards of food and service, achieve profitability, and maintain compliance with safety regulations. The ideal candidate has over 3 years of experience, strong leadership skills, and a passion for customer service. This role offers an exciting opportunity to shape a positive guest experience in a dynamic environment.

Qualifications

• At least 3 years of experience managing a café or F&B outlet.
• Strong leadership, communication, and people management skills.
• Food Hygiene Certification is mandatory.
• Proficiency in MS Office (Excel, Word) and POS systems.
• Strong problem-solving ability and a hands-on, can-do attitude.
• Passion for customer service and quality food experiences.

Responsibilities

• Lead and manage all aspects of café operations.
• Achieve sales targets and control costs to ensure profitability.
• Ensure compliance with food safety and hygiene regulations.
• Recruit, train, motivate, and manage team members.
• Handle guest feedback and resolve issues.
• Maintain store cleanliness and product quality.
• Monitor inventory and coordinate with vendors.
• Ensure accurate and timely completion of administrative duties.
• Promote a safe and inclusive work environment.

Skills

Leadership

Communication

People management

Problem-solving

Customer service

Tools

MS Office (Excel, Word)

POS systems

Job description

A popular café in Singapore is looking for a passionate Café Manager to oversee day-to-day operations. You will lead a team, ensuring high standards of food and service, achieve profitability, and maintain compliance with safety regulations. The ideal candidate has over 3 years of experience, strong leadership skills, and a passion for customer service. This role offers an exciting opportunity to shape a positive guest experience in a dynamic environment.