Business Travel Consultant

Reed & Mackay; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A global travel management company seeks a Business Travel Consultant in Singapore. You'll provide dedicated service to corporate clients, ensuring travel itineraries comply with policies and delivering excellent customer service. Candidates should have experience in business travel and good interpersonal skills. This full-time role offers opportunities for professional development and is ideal for those passionate about travel and client relations.

Qualifications

• Continuous record of experience in a core business travel environment.
• Minimum qualification level to Fares & Ticketing.
• Ability to monitor and manage hotel allocations.

Responsibilities

• Provide dedicated service to corporate clients.
• Ensure Duty of Care in travel itineraries.
• Apply creative fare ticketing principles.

Skills

Experience in business travel environment

Fares & Ticketing knowledge

GDS systems proficiency

MS Word and Excel skills

Interpersonal skills

Knowledge of Corporate Clientele

Understanding of marine and offshore fares

Knowledge of passport and visa processing

Job description

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Position: Business Travel Consultant

Reporting to: Operations Lead / Operations Manager

Location: Singapore

Reed & Mackay delivers service-led corporate travel, people-focused technology, and award winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use it. Born from close working relationships within the financial, legal and insurance sectors, Reed & Mackay combines inspired service with state-of-the-art technology to create a level of travel and event management like no other.

Principal Responsibilities

• Provide a dedicated service to a portfolio of corporate clients
• A desire to always exceed client expectations
• To demonstrate proactive thinking when providing travel solutions
• Ensure Duty of Care when creating the travel itineraries for the guest
• Provide added value to clients through specialist supplier relationships
• Exceptional communication skills with timely responses to calls and emails
• Quality Control across all aspects of our procedures and processes
• Able to provide the most cost-effective solutions using all available sources
• To always comply with the clients travel policies and guidelines
• To apply creative air fare / rail fare ticketing principles to source the best fares when applicable. i.e., split or combination ticketing across all booking channels
• To recommend, procure and upsell ancillary products as required i.e. Hotels, ground transportation, visa, insurance, ferry, translation services etc.
• To meet all deadlines as required, internally or client driven SLA’s
• To adopt a learning attitude and attend relevant training / coaching as required
• Achieve individual and team-based objectives through the annual Performance Reward Scheme (PDR)
• Reach the revenue and profit targets by creating income opportunities

Core Skills/Competencies Required

• Has achieved a continuous record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing
• Fully conversant with one or all GDS systems
• Have a ‘team player’ approach to an office environment
• Experience in using MS Word and Excel software packages
• Excellent interpersonal skills
• Sound knowledge of the Corporate Clientele / Oil & Gas industry
• Excellent working knowledge of Marine and Offshore fares including add-ons and offline fares
• Understanding of crew rotation and crew sheets
• Ability to monitor and manage hotel allocations
• Fully conversant in Passport and visa requirements and processing

Desired Behavioural Attributes

• Ability to develop and maintain strong relationships with colleagues, clients, and suppliers alike (positive people skills)
• Efficiently able to coordinate resources to support your sales activities (organisational agility)
• Sharing Sport values (team player, enthusiasm, positive behaviour, winning mentality)
• Regularly display examples of going the extra mile to succeed (commitment to deliver excellence)

Working Hours And Travel

This role will be based out of R&M’s office based in Singapore.

Internal Responsibilities

• Responsible for assisting with compliance to Reed & Mackay’s certification programmes and policies.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Travel Arrangements

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