Business Support Officer (Insurance & Billing)

TUCKER MEDICAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore seeks a candidate for a role focused on managing insurance claims and providing office support. You will monitor outstanding invoices, assist with IT tasks, and help ensure accurate documentation. The ideal candidate should possess a diploma and have a background in customer service or healthcare administration, along with strong problem-solving abilities. Proficiency in Microsoft Office and Google Workplace is essential for this position.

Qualifications

• Diploma in any discipline required.
• Background in customer service, insurance claims, or healthcare is advantageous.
• Strong organizational, multitasking, and problem-solving abilities.

Responsibilities

• Track outstanding insurance invoices for timely settlement.
• Monitor claim status and resolve issues with insurers.
• Assist care coordination with insurance inquiries.

Skills

Organizational skills

Problem-solving skills

Multitasking abilities

Effective communication

Interpersonal skills

Attention to detail

Education

Diploma in any discipline

Tools

Google Workplace

Microsoft Office Suite

Job description

Key Responsibilities

1. Outstanding Claims and Reconciliation

• Track and follow up on all outstanding insurance invoices to ensure timely settlement.
• Monitor claim status and liaise with insurers to resolve rejections, delays, short payments, or discrepancies.
• Coordinate with providers and patients when additional documents or clarifications are required by insurers.
• Conduct follow-ups on claims outstanding.
• Support and update the daily reconciliation report of insurance claims and payments.
• Review insurer remittance advice and reconcile payments against clinic invoices.
• Assist the care coordination team with insurance-related inquiries for both self-pay and insured patients.

2. Office Support and IT Administration (Support Role)

• Assist with ad-hoc IT-related requests as needed.
• Support monitoring of office supplies and ensure timely replenishment.
• Assist in digitally scanning and organizing billing invoices and other documentation for efficient record‑keeping and processing.

Qualifications & Skills

• Diploma in any discipline
• Background in customer service, insurance claims, reconciliation, or healthcare administration will be an advantage.
• Strong organizational, problem‑solving, and multitasking abilities.
• Effective communication and interpersonal skills.
• Detail‑oriented, with strong focus on accuracy in documentation and financial reconciliation.
• Proficiency in Google Workplace, Microsoft Office Suite (Excel, Word, Outlook), with familiarity in IT systems, including Mac/iOS.

Working Hours

• Monday to Friday: 9 AM to 6 PM
• Saturday: 9 AM to 1 PM (Alternate)