BUSINESS DEVELOPMENT EXECUTIVE

AK MONEY CHANGER & DEPARTMENT STORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A currency exchange and money transfer company in Singapore seeks a dedicated professional to drive sales and enhance customer relationships. The role entails acquiring new customers, managing corporate partnerships, and ensuring compliance with regulations while achieving sales targets. Ideal candidates will have a bachelor's degree, 1–3 years of relevant experience, and strong communication skills. Proficiency in Microsoft Office and CRM tools is required. Join us to contribute to a growing business with a focus on excellence in service and compliance.

Qualifications

• 1–3 years of experience in money changing, banking, FX brokerage, or financial services.
• Understanding of AML/KYC guidelines is an advantage.

Responsibilities

• Acquire new customers and increase footfall for FX transactions.
• Promote and upsell FX products based on market trends.
• Achieve sales and revenue targets.
• Identify and onboard corporate clients.
• Maintain strong business relationships.
• Provide excellent service to customers.
• Monitor daily currency movements and collaborate with the treasury team.
• Plan and execute marketing campaigns to increase brand visibility.

Skills

Strong communication

Negotiation skills

Presentation skills

Customer service orientation

Market research abilities

Relationship-building skills

Education

Bachelor’s degree in Business, Marketing, Finance, or related field

Tools

Microsoft Office

CRM tools

Job description

Key Responsibilities

1. Sales & Revenue Growth

• Acquire new customers and increase footfall for FX transactions (currency exchange, remittances, prepaid cards, etc.).

• Promote and upsell FX products based on market trends and customer demand.

• Achieve monthly and quarterly sales and revenue targets.

• Conduct market research to identify new business opportunities and competitive gaps.

2. Corporate & Institutional Partnerships

• Identify and onboard corporate clients such as travel agencies, tour operators, SMEs, exporters/importers, and educational consultants.

• Draft proposals, negotiate rates, and manage contracts with corporate partners.

• Maintain strong business relationships to retain and increase transaction volumes.

3. Customer Relationship Management

• Provide excellent service to walk-in and corporate customers.

• Manage key accounts and ensure smooth FX transaction processes.

• Handle customer queries related to exchange rates, documentation, and compliance requirements.

4. Market & Rate Monitoring

• Monitor daily currency movements and collaborate with treasury/rates team to offer competitive rates.

• Track competitor pricing and promotions to stay ahead of the market.

• Analyze customer demand for various currencies and recommend inventory strategies.

5. Marketing & Promotions

• Plan and execute marketing campaigns (online/offline) to increase brand visibility.

• Support the development of promotional materials, rate boards, and digital content.

• Coordinate with management on seasonal campaigns (holiday seasons, travel peaks).

6. Compliance & Risk Awareness

• Understand and adhere to local regulatory requirements (AML/KYC, central bank guidelines).

• Ensure all sales practices follow compliance standards.

• Educate clients on required documentation and ensure accurate verification.

7. Reporting & Documentation

• Maintain an updated sales pipeline and weekly performance reports.

• Prepare business development presentations and insights on customer trends.

• Document corporate agreements, customer profiles, and sales activities.

Key Skills & Competencies

• Strong communication, negotiation, and presentation skills.

• Customer service orientation.

• Understanding of foreign exchange products and basic financial concepts.

• Market research and competitive analysis abilities.

• Relationship-building and networking skills.

• Ability to work under pressure and meet sales targets.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Finance, or related field.

• Experience in money changing, banking, FX brokerage, remittance, or financial services (1–3 years preferred).

• Knowledge of AML/KYC guidelines is an advantage.

• Proficiency in Microsoft Office and CRM tools.

Performance Indicators (KPIs)

• Monthly sales revenue and transaction volume.

• Number of new corporate accounts onboarded.

• Customer satisfaction and retention rates.

• Accuracy in compliance documentation.

• Market share growth and competitiveness in pricing initiatives.