Business Architect Manager

PCCW SOLUTIONS INSYS PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a Business Architect Manager/Director to oversee the 'Growth-to-Operations' lifecycle. The ideal candidate will design and implement the Target Operating Model that supports scalable System Integration while reducing costs and optimizing resource allocation. Candidates should possess a Bachelor's Degree and preferably an MBA, along with professional certifications like TOGAF, PMP, and Lean Six Sigma. This role demands extensive experience in System Integration or Managed Services.

Qualifications

• 8+ years of experience in System Integration or Managed Services.
• Proven success in designing or transforming Operating Models.
• Advanced expertise in resource optimization and capacity modeling.

Responsibilities

• Architect the 'Growth-to-Operations' lifecycle.
• Design the Target Operating Model for scalability.
• Optimize resource deployment between projects and services.

Skills

Managed Services

Architectural Patterns

Modeling

Value Stream

Orchestration

Education

Bachelor's Degree in Business Administration, Computer Science, Engineering, or related field

MBA or Master's Degree in Operations, Strategy, or Finance

Tools

TOGAF

Lean Six Sigma

ITIL

PMP

PRINCE2

Job description

Roles & Responsibilities

The Business Architect Manager / Director is the primary architect of our "Growth-to-Operations" lifecycle. You will design and govern the Target Operating Model (TOM) that enables the business to scale its System Integration (SI) footprint while ensuring every project is a launchpad for high-margin Managed Services (MS). Your mission is to eliminate resource silos and architect a "Liquid Workforce" where technical talent is deployed with maximum precision across both Day 1 (Project) and Day 2 (Operations) workstreams.

Key Responsibilities

1. SI Growth & Commercial Architecture

• Integrated Offer Design: Architect the "SI-plus-MS" blueprint. Design service modules that enable Sales teams to bundle long-term managed services into initial SI bids, ensuring recurring revenue is embedded in the "Day 1" contract.
• Scalable Operating Model (TOM): Design the organizational structure required to support rapid SI expansion in Singapore, ensuring the model can handle a 2x increase in project volume without a linear increase in management overhead.
• Market Alignment: Translate Singapore-specific market demands (e.g., hybrid cloud migrations, cybersecurity resilience) into standardized architectural patterns for repeatable delivery.

2. Resource Deployment & Optimization

• "Liquid Talent" Framework: Architect a resource deployment engine that allows engineers to move fluidly between high-intensity SI project phases and steady-state Managed Services support based on real-time demand.
• Predictive Capacity Orchestration: Build the logic for a predictive "Bench Management" system, correlating the SI sales pipeline with existing contract lifecycles to forecast talent deployment and prevent "dead time."
• Global-Local Delivery Mix: Architect the interaction between Singapore-based "Onshore" specialists and "Offshore/Nearshore" delivery centers to optimize the unit cost of every project and service.

3. Lifecycle Efficiency & Margin Engineering

• The "Zero-Friction" Handover: Design the architectural gatekeeping process to ensure SI projects are delivered "Operations-Ready," reducing "Hyper-care" costs that erode margins during the transition to MS.
• Standardization vs. Bespoke Control: Establish the "80/20 Rule" in service design—architecting solutions so 80% of delivery uses standardized building blocks, allowing high-cost local resources to focus on 20% high-value customization.
• Value Stream Optimization: Map and optimize the end-to-end flow from "Project Kickoff" to "Steady-State Support" to eliminate cost leakages and resource bottlenecks.

Critical Deliverables

Deliverable Purpose

Integrated Operating Model (TOM)

The master blueprint for how SI and Managed Services teams collaborate and share resources.

Resource Deployment Matrix

A logic-based framework for assigning talent based on project priority, skill level, and margin impact.

SI-to-MS Lifecycle Map

A visual guide for the seamless transition of a client from "Build" to "Run."

Unit Cost & Margin Framework

A financial model that defines the "Cost-to-Serve" for every major SI and MS offering.

Experience & Qualifications

Educational Requirements

• Bachelor's Degree: Required in Business Administration, Computer Science, Engineering, or a related field.
• MBA or Master's Degree: Highly preferred, with a focus on Operations, Strategy, or Finance to support the "Margin Engineering" aspect of the role.

Professional Certifications

• Business/Enterprise Architecture: Mandatory certification in TOGAF (9.2 or higher) or Zachman Framework.
• Process Excellence: Lean Six Sigma (Green/Black Belt) or BPMN certification is highly valued for value stream optimization.
• Service Management: ITIL v4 Foundation/Specialist is essential for designing the SI-to-MS handover.
• Project Management: PMP or PRINCE2 is preferred to understand the lifecycle of SI delivery.

Competencies

• SI Landscape: 8+ years of experience in System Integration or Managed Services
• Structural Design: Proven success in designing or transforming Operating Models for technology service providers.
• Workforce Planning: Advanced expertise in resource optimization and capacity modeling.

Tell employers what skills you have

• Managed Services
• Architectural Patterns
• Modeling
• Architect
• Architectural
• PRINCE2
• Onshore
• System Integration
• Value Stream
• Zachman
• PMP
• TOGAF
• ITIL
• Orchestration
• Lean Six Sigma