Business and Data Analyst, Regional Operations

Shopee; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking an individual for its Regional Logistics team to enhance operational performance through data-driven insights. The ideal candidate will have a Bachelor’s degree, strong analytical skills, and proficiency in SQL or Python. This role requires collaborating across various teams to implement initiatives that improve user experience in logistics operations.

Qualifications

• Strong analytical and problem-solving skills, with prior experience in user-centric roles.
• Comfortable working with data; able to draw insights and propose data-driven solutions.
• Ability to communicate clearly and coordinate effectively with stakeholders.

Responsibilities

• Perform root cause analysis and lead initiatives to improve operational performance.
• Conduct analyses to identify pain points in operations.
• Collaborate with cross-functional teams in a dynamic environment.

Skills

Analytical skills

Problem-solving

SQL

Python

Education

Bachelor’s degree in a business-related or analytics-focused field

Job description

Overview

The Shopee Regional Logistics team is committed to providing Shopee's users with the best possible e-commerce logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services that delight our users.

By utilising the latest technology and data-driven strategies, the team optimises the entire logistics value chain, from the seller to the last-mile delivery, from pre-purchase to order completion. As a regional team, they work collaboratively across multiple markets and teams in Shopee.

Responsibilities

• Perform root cause analysis and lead key initiatives to improve operational performance and delivery experience
• Conduct quantitative and qualitative analyses to identify pain points and recurring issues across regional and local operations
• Analyse diverse and dynamic datasets related to logistics operations and user behaviors, deriving valuable insights to address complex challenges
• Utilise advanced data models, algorithms, and statistical analyses to identify patterns and trends, providing valuable insights for informed decision-making
• Track and measure the impact of implemented initiatives, providing regular updates on the effectiveness and outcomes of data-driven strategies
• Collaborate closely with cross-functional teams in a collaborative and inclusive environment
• Present findings and recommendations to stakeholders in a clear and concise manner

Requirements

• Bachelor’s degree in a business-related or analytics-focused field
• Proficiency in SQL and/or Python
• Strong analytical and problem-solving skills, with prior experience in user-centric roles or organizations
• Comfortable working with data—able to draw insights, build reporting templates, and propose practical, data-driven solutions
• Ability to generate impactful insights with an in-depth understanding of users’ needs on e-commerce platforms
• Effectively communicate and coordinate processes and projects in a clear and succinct manner to stakeholders
• Ability to thrive in a dynamic and collaborative environment to make an impact and drive business goals