Business Analyst (IT System)

INNOVATIQ TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an experienced Business Analyst. The role involves collaborating with stakeholders to gather requirements, review service journeys, and support IT project implementation. Candidates should have at least 3 years of experience, a Bachelor's in Computer Science or a related field, and strong knowledge in application support. Experience with automated testing software and project management is a plus. This role provides a dynamic environment to enhance business processes and ensure project compliance.

Qualifications

• At least 3 years of experience in business analysis.
• Strong knowledge in application support and maintenance.
• Experience in IT project implementation and user requirements gathering.

Responsibilities

• Collaborate with stakeholders to gather requirements.
• Develop user stories and process maps.
• Coordinate and support User Acceptance Testing (UAT).

Skills

Business analysis

Stakeholder management

UI/UX design

Application support

Software Development Life Cycle

Education

Bachelor’s degree in Computer Science or related discipline

Tools

Tricentis TOSCA

Power Builder

Java

Delphi

ASP.Net

Job description

Key Responsibilities

• Collaborate with stakeholders to gather requirements, understand and document business needs, business requirements and flows related to the Authority’s public services and application systems;


• Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to the Authority;


• Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;


• Review design specifications and project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for the Authority’s acceptance;


• Understand and review source codes from vendor(s) for deployment;


• Support and review on-site acceptance and System Integration Testing (SIT);


• Facilitate and support User Acceptance Test (UAT) and trainings for users;


• Conduct technical review and assessment of End of Support (EOS) upgrade proposals before making recommendations to the Authority;


• Coordinate, facilitate and support any audit to be conducted by the Authority’s appointed auditor(s) on the system;


• Project management and governance, ensuring performance and fulfilment of contractual obligations by the Authority’s appointed contractor managing the collection system.


• Provide maintenance and technical operations support for the Authority’s


• Reviewing impact analysis of all system modifications or new requirements on the functionality, performance, and security of the systems


• Work closely with external parties, ICT providers or government agencies for the operational and maintenance works and new initiatives/enhancements of the Authority’s systems;


• Performing hands-on development as part of exploration of new technologies/products and automation of existing processes;


• Participate and support in incident, troubleshooting, testing and verification of reported issues, incidents and to follow up with the Authority’s appointed contractors, stakeholders and business users to ensure timely escalation where required and completion and closure of the issues or incident; and


• Ensure that the deliveries of the project by the Authority’s appointed contractors are compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirements:

• At least 3 years of experience in business analysis.


• Bachelor’s degree in Computer Science, Information/ Infocom Technology, or related discipline would be preferred;


• Strong knowledge in application support and maintenance and possesses hands-on knowledge and experience in end-to-end Software Development Life Cycle;


• Experience in IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using automated testing software such as Tricentis TOSCA would be an added advantage;


• Experience in the following would be advantageous:


• Cloud platform and technology;


• Application development using Power builder, Java, Delphi or ASP.Net; and


• Government projects.


• Experience with stakeholder management;


• Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met; and


• Experience in working under minimal supervision and to demonstrate ability to ensure tasks are well completed and project is on schedule.