Business Analyst (GenAI)

Manpower Staffing Services; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading staffing service provider in Singapore is looking for a Business Analyst to support process transformation using Generative AI tools. This role involves conducting business needs analysis, applying Design Thinking methodologies, and managing stakeholder communications. The ideal candidate has at least 3 years of experience in IT business analysis and practical knowledge of Agile methodologies. Strong proficiency in business analysis tools is required.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Minimum 3 years of experience as an IT Business Analyst or similar role.
• Experience with Agile Scrum and Waterfall methodologies is important.

Responsibilities

• Conduct business needs analysis with stakeholders.
• Apply Design Thinking to develop innovative solutions.
• Facilitate workshops and stakeholder interviews.

Skills

Business analysis techniques

Stakeholder engagement

Problem-solving

Agile methodologies

Communication skills

Education

Bachelor’s degree in Business Administration, IT, or related field

Tools

Jira

Confluence

Microsoft Visio

Lucidchart

Balsamiq

Job description

As the company is transforming the way it works, while supporting softwarebusiness analysis, the Business Analyst will identify opportunities and provide suggestions to leverage Generative AI tools and techniques to drive efficiency, innovation, and smarter decision-making.

Job Description

• Conduct business need analysis by proactively engaging with stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points.
• Provide solution by applying Design Thinking methodologies to idealize innovative solutions and prototype concepts.
• Facilitate workshops, brainstorming sessions, and stakeholder interviews.
• Translate high-level business needs into detailed, concise, and testable business requirements, user stories, and comprehensive use cases.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components, and collaborate with technical teams to engineer scalable solutions including opportunities for AI-driven process transformation.
• Manage communication and expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors.
• Assist actively in User Acceptance Testing (UAT) activities.
• Propose Generative AI tools and techniques to enhance data gathering, insights generation, and solution ideation.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• At least 3 years of working experience as an IT Business Analyst, System Analyst, or similar role within an IT environment.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall).
• Experience in participtating in full software development lifecycle (SDLC).
• Proficiency with business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq).
• Familiarity with Generative AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini, or similar) for enhancing processes is a plus.
• Understanding of how GenAI can be applied to business transformation, process optimization, and stakeholder engagement.
• Highly analytical and systematic approach to identifying root causes of problems and developing practical, effective solutions.
• Demonstrates accountability and taking initiative to drive solutions.
• Possessing any of below certifications is a plus:

1. Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)
2. Professional Scrum Master (PSM) or Professional Scrum Product Owner (PSPO)