Business Analyst (CRM)

Spearing Executive Search; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading Fortune 500 company in Singapore is seeking a passionate Business Analyst with expertise in CRM software. This role involves analyzing business requirements, implementing CRM solutions, and collaborating with cross-functional teams. Candidates should have a Bachelor's degree in a relevant field and at least 5 years of experience. The company offers an opportunity to drive process improvement in a supportive environment.

Qualifications

• 5+ years of experience as a Business Analyst, focusing on CRM software.
• Proven experience with CRM software and related systems.
• Excellent communication skills for presenting complex information.

Responsibilities

• Analyze and document business requirements for CRM initiatives.
• Work with cross-functional teams to implement CRM solutions.
• Facilitate discussions with stakeholders to gather requirements.

Skills

CRM software expertise

Strong communication skills

Data analysis

Stakeholder management

Process improvement

Education

Bachelor's degree in Computer Science, Information Systems, or a related field

Job description

About the job Business Analyst (CRM)

Our client, a top name in their industry and proud member of the Fortune 500, is seeking a passionate and experienced Business Analyst with a strong background in CRM software. You will play a key role in improving and streamlining our business processes through the innovative use of CRM solutions.

Responsibilities

• Analyze and document business requirements for CRM initiatives
• Work with cross-functional teams to design and implement CRM solutions that meet the needs of our business
• Facilitate workshops and discussions with stakeholders to gather requirements and ensure solutions meet their needs
• Recommend process improvements and increased efficiency through the use of CRM systems
• Develop and maintain strong relationships with key stakeholders, including customers, sales, and other relevant departments
• Provide training and support for end-users on CRM processes and systems
• Conduct data analysis and provide insights to support decision-making

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field
• At least 5 years of experience as a Business Analyst, with a focus on CRM software
• Proven experience with CRM software and related systems
• Strong understanding of business processes, including customer service and sales
• Excellent communication skills, with the ability to present complex information in an accessible way
• Ability to thrive in a fast-paced environment, manage multiple priorities, and meet deadlines

We're seeking a talented and driven Business Analyst who is passionate about CRM and excited to join a leading Fortune 500 company. You'll have the opportunity to make a real impact and drive process improvement in a supportive and welcoming work environment.