Business Analyst, Business Insights and Optimization - AI Data Service and Operations

TikTok; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading social media platform in Singapore is seeking a Data Operations Manager. You will manage end-to-end project delivery in AI Data Services, ensuring data accuracy and driving insights for operational efficiency. Ideal candidates possess a Bachelor's Degree and 5+ years of relevant experience in business analytics or project management. Strong skills in SQL and data visualization tools are essential. The company promotes a diverse and inclusive workplace culture.

Qualifications

• 5 years of experience in business analytics, project management, or a related field.
• Strong quantitative and analytical skills to synthesize large datasets.
• Exceptional problem-solving skills with a detail-oriented approach.

Responsibilities

• Own planning and delivery of key projects for ADSO.
• Drive the definition and maintenance of a governance framework for metrics.
• Ensure data accuracy and implement validation checks.

Skills

Business analytics

Statistical analysis

Project management

SQL

Data visualization tools

Advanced Excel

Education

Bachelor's Degree or higher

Job description

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About the Team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

Responsibilities

• Independently own the end to end planning, management and delivery of key projects to resolve problem statements relevant to overall ADSO.
• Cultivate strong partnership with Lines of Business partners, employing a strategic approach to facilitate the effective integration of LoB requirements into proposed solutions, thereby ensuring that operational strategies are closely aligned with business priorities.
• Drive the definition and maintenance of a clear governance framework for key metrics, including ownership, definitions, usage, and change management processes; lead and support initiatives to unify and standardize metrics, reporting practices.
• Ensure data accuracy, completeness, and consistency across operational and performance metrics, by implementing data validation checks and governance mechanisms to maintain high data quality and trustworthy insights.
• Conduct in-depth analyses of operational metrics to identify bottlenecks, uncover improvement opportunities, and produce structured reports systematically with actionable insights that inform both strategic and tactical decisions.
• Translate findings into targeted process optimizations that drive measurable business outcomes and support data-driven leadership decisions.
• Collaborate with technical teams and stakeholders to design, develop, and maintain scalable data infrastructure and dashboards supporting diverse business use cases.
• Delivery of performance scorecards across Lines of Business (LoBs).

Qualifications

Minimum Qualifications

• Completion of Bachelor's Degree or higher.
• 5 years of experience in business analytics, business/project management, statistics, or a related field.
• Strong quantitative and analytical skills, with the ability to synthesize large datasets to inform strategic decisions while operating effectively in complex, fast-changing environments.
• Strong organization, coordination, and communication skills, with proven experience managing complex, strategic projects and processes.
• Exceptional problem-solving skills and detail‑oriented; ensure data accuracy and quality.
• Proficient in SQL (data extraction/manipulation), BI/visualization tools, and advanced Excel for data analysis and reporting.
• Able to communicate complex analyses to both technical and non‑technical stakeholders, translating insights into practical recommendations.

Preferred Qualifications

• Understanding of operational workflows and business processes in the Operations/Trust & Safety/Content Safety domain.

Job Information

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.