Business Analyst (Automation & Business Insights) - Trust and Safety

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading social media platform in Singapore seeks a Data Analyst to define metrics and deliver insights-driven performance reports. The ideal candidate will have at least 3 years of experience in Data Analysis or Business Intelligence and will be skilled in SQL and data visualization tools like Tableau or Power BI. Strong business acumen and capability to translate data insights into operational actions are essential. This role supports cross-departmental analyses and improves operational quality and efficiency.

Qualifications

• 3 years of professional experience in Data Analysis, Business Analysis, or Business Intelligence.
• Proficient in data visualization and analytical tools.
• Able to translate technical analysis into operational guidelines.

Responsibilities

• Define and align operational metrics and frameworks.
• Collaborate with DS and DW teams for data management.
• Develop performance reports with actionable insights.

Skills

Data Analysis

Business Intelligence

SQL

Excel

Data Visualization

Stakeholder Management

Python

Education

Bachelor's degree in Mathematics, Statistics, Computer Science, or related fields

Tools

Tableau

Power BI

Job description

Responsibilities

The Data Infrastructure & Business Insights (DIBI) team belongs to the Trust & Safety's Automation & Business Insights (ABI) department. We specialize in defining operational metrics, building scalable data infrastructure, delivering insights-driven performance reporting, and conducting cross-LoB business analysis. Our ultimate goal is to empower global moderation operations to thrive with quality, efficiency, and sustainability. Responsibilities:

• Define and iterate on core operational metrics systems and attribution frameworks, ensuring alignment with business strategies and operational needs.
• Collaborate closely with Data Science (DS) and Data Warehouse (DW) teams to manage end-to-end data infrastructure, including dataset optimization, dashboard development, and maintenance.
• Extend data automated reporting solutions and engage in proactive efforts that align with overall business goals
• Develop and deliver comprehensive operational performance data reports, providing accurate, timely insights to track progress and identify improvement opportunities.
• Conduct in-depth cross-LoB business analysis, translating data into actionable recommendations to empower data-driven operational decision-making.
• Provide timely support for urgent business requests, including generating ad-hoc reports and preparing high-impact presentations complete with clear findings, observations, and strategic recommendations.

Qualifications

Minimum Qualifications

• Bachelor's degree or above in Mathematics, Statistics, Computer Science, Information Systems or other related majors.
• 3 years of professional experience in Data Analysis, Business Analysis, or Business Intelligence (BI), with a proven track record of delivering data-driven insights to optimize operations.
• Deep expertise in metric system design, attribution analysis, and anomaly detection
• able to translate technical analytical frameworks into actionable operational guidelines.
• Proficient in data visualization tools (Tableau/Power BI) to build intuitive dashboards, paired with advanced skills in SQL, Excel, and statistical analysis; Python programming skills are a significant plus.
• Strong business acumen and an insight-driven mindset
• capable of identifying hidden operational pain points through data and proposing targeted improvement solutions.

Preferred Qualifications

• Familiarity with content moderation, call center, or customer service operations; experience in Trust & Safety (TnS) strategies is highly valued for aligning with business scenarios.
• Outstanding stakeholder management and project coordination abilities
• can balance conflicting demands, prioritize key tasks, and deliver high-quality results in a dynamic, fast-paced environment.