Business Analyst

Innergy Consulting Pte.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A global shipping consultancy in Singapore is seeking a Business Analyst to manage CRM responsibilities on Hubspot, foster relationships with traders, and conduct market research. The ideal candidate will have at least 2 years of experience in a similar role, showcasing strong analytical and problem-solving skills, as well as the ability to work independently and collaboratively within a team. Strong interpersonal skills are critical for success in this role. Only shortlisted candidates will be contacted.

Qualifications

• Minimum 2 years experience in a similar role.
• Experience with CRM systems, preferably Hubspot.
• Strong mediation skills to resolve conflicts.

Responsibilities

• Manage data and inputs of the company’s trading system.
• Maintain customer data accuracy in CRM.
• Build trusting relationships with traders.
• Conduct market research on leads.

Skills

Analytical skills

Problem-solving skills

Strong interpersonal skills

Communication skills

Conflict resolution skills

Adaptability

Tools

Hubspot

CRM systems

Job description

We are looking for a Business Analyst for one of our global shipping clients. The candidate will be responsible for project work, relationship management and providing support for the companys sales practices on Hubspot. The ideal candidate would have at least 2 years experience in a similar role, takes initiative, challenge existing ideas and has strong analytical and problem‑solving skills. The candidate must be able to work well independently as well as in a highly collaborative team environment.

Responsibilities

• Diligently manage the data and inputs of the companys trading system.
• Maintain accurate and timely customer data in CRM (Hubspot).
• Add new entries into the CRM system (companies, contacts, deals), manage existing entries, keep the data tidy and free of duplicates.
• Build strong and trusting relationships with traders, with the ability to influence and train them on how to use the CRM system.
• Regularly communicate with the trading team and understand motivation behind approaching a lead, ensure data accuracy, resolve conflicts, and maintain best practices.
• Exercise judgement call to decide which trader should approach a lead.
• Identify and raise areas of concern to senior managers with regards to sales management and ownership of client conflict resolution between traders.
• Market research on leads and existing customers; ad‑hoc analysis across all sectors

Requirements

• Experience and understanding of CRM systems, preferably Hubspot
• CRM / Database administration skills and data management capability
• Strong interpersonal and communication skills to manage a diverse range of CRM users and build effective communication with traders.
• Strong mediating and conflict resolution skills to resolve disagreement where it may arise between traders.
• Strong adaptability skills to relate to different stakeholders and situations to achieve a desired outcome.

We regret that only shortlisted candidates will be notified.